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Dell G15 Spacebar, b and n keys are not working
Some keys on my laptop's keyboard are not working. The spacebar, b and n keys. They work if I press and hold them for like 20-30 seconds. I already tried to troubleshoot, update / reinstall keyboard drivers.
If I press and hold the key for sometime it will work once. If I keep doing this trick for like 5 minutes it works fine temporarily but after 10 minutes it stops working again. I am looking for a solution for this.
AdrianG001
4 Operator
4 Operator
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4K Posts
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November 28th, 2022 00:00
I would like to add a few steps. Please try the below mentioned steps and reply with results:
1. Please start the computer and enter System Setup (BIOS) by hitting F2 key at Dell Logo.
2. Restore System Setup fields to Defaults by pressing .
3. Shut down the computer and disconnect Battery, AC Adapter and external devices.
4. Press and hold the power button for 10-15 seconds and then release the power button.
5. Re-connect the AC Adapter and Battery only and power on the computer.
6. Start tapping the F8 key and boot to the Safe Mode.
7. In the "Safe Mode" press and hold "Windows key" on the keyboard and press the key "R".
8. Run dialog box will be displayed.
9. Type "devmgmt.msc" (without quotations marks) and hit Enter.
10. Expand "Keyboards", right click the listed keyboard(s) and select "Uninstall".
11. Restart the computer and wait for the keyboard drivers to load.
12. Check the functionality of the keyboard now.
Dell-Brad L
Community Manager
Community Manager
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2.3K Posts
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December 2nd, 2022 18:00
Were you able to get this resolved?
Aashish Kothawade
1 Message
1
January 13th, 2024 14:59
I am also facing the same issue.
I have followed all the steps mentioned above but it's not working. I have reinstall the keyboard driver too. But it still not working
SophieCabbea4
2 Posts
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February 25th, 2024 17:07
I am also having the same issue. Tried the step above and it doesn't do anything. I have a Dell Inspiron 15 5000. This is highly annoying as i can no longer use my laptop - and i am a writer. Using an external keyboard is not an acceptable fix. I purchased a laptop, not a desktop.
SophieCabbea4
2 Posts
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February 25th, 2024 17:08
@Aashish Kothawade Have you been getting any help with this?
Meticulous7
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1 Message
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April 11th, 2024 16:14
Same issue here, just started recently, seemed to be after recent firmware updates but I almost always use an external keyboard so I can't be 100% certain.
G15 5515 Ryzen Edition
Eliseucb
1 Rookie
1 Rookie
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1 Message
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April 18th, 2024 11:46
exactly same error here (G15 5520)
other thing to add: When I press M + N + Space the Enter button is activated
smdx
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April 26th, 2024 19:34
Same here. N and B keys are not working sometimes... other times they just work. I cannot find a pattern...
Started after the last BIOS update (at least I detected the issue just after the update)
Latitute 7480 here...
(edited)