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September 29th, 2021 13:00
Dell g3 3579 touchpad scroll and position issue
I'm having an issue with my touchpad. Every single time during using the notebook once the touchpad starts not functioning properly. Usually I can scroll with 2 fingers close to each other but randomly it starts not working so that by scrolling with 2 finger close to each other no longer works, just if I make a bit larger space between them. I have to restart the windows in order to make it work again. I have installed the newest driver, I have removed it then reinstalled it, nothing seems to work.
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XPS_Man
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September 29th, 2021 16:00
There was an issue with Misalignment of touchpad with this model
Does your touchpad feel lifted up a bit ??
There are no Drivers for Touchpad as it uses Microsoft's Precision Drivers. There is no firmware available either, so troubleshooting pretty much ends at updating BIOS.
MainWine
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September 30th, 2021 07:00
I think the touchpad is at a correct position , I don't think it's lifted up in any way. I couldn't find any newer version of bios either.
MainWine
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September 30th, 2021 09:00
Sorry. It's g3 3590 , not 3579.
XPS_Man
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September 30th, 2021 17:00
https://dl.dell.com/FOLDER05395282M/3/Intel-HID-Event-Filter-Driver_9FT4R_WIN_2.2.1.375_A10_01.EXE
Reinstall this and give it a try
MainWine
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October 2nd, 2021 08:00
It didn't solve the problem.
MainWine
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October 6th, 2021 13:00
It's still an issue.
XPS_Man
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October 7th, 2021 06:00
@MainWine
Backup data > RESET OS from > F12 > SupportAssist OS Recovery > RESET > RESET and update.
If this step doesn't fix the issue, contact Dell for Touchpad replacement