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25755

March 6th, 2019 02:00

Dell G5 15 5587 Overheating Issue

Hello everyone. I recently purchased a Dell G5 5587 laptop and experiencing overheating issues. I had a bit of surfing on the net(Reddit, Dell Community Forums, Google+) and found out that many people experiencing the same issue. I found a solution to lower the temperatures by undervolting the CPU via Throttlestop and it actually helps. But I still get occasional FPS drops(every 10-15 minutes). It's like a minifreeze followed by a sound crack and it only goes for maybe half a second and everything goes back to normal. Anyone else experiencing the same thing? Is there any other suggestions to eliminate this problem? I turned off the turboboost and the issue has been resolved. However it effects the performance drastically. (Far Cry 5 in-game benchmark result: With turboboost average fps 76, without turboboost average fps 55) So deactivating the turboboost defies the purpose of having a gaming laptop. I am currently using a platform to elevate the computer and it does help with reducing the core temp however this minifreeze issue is still occuring. Also with the new BIOS update (1.9) dell power manager has a new Thermal management feature and I already set it for Ultra Performance. So I am not sure what to do. Thank you in advance.

18 Posts

March 6th, 2019 14:00

Hi At least you are able to load Bios 1.9. I cant even do that. Dell exchanged MB and this still happens. The are trying to figure out why this is happening. I have twice a week were Dell log onto my machine and does various test to determine possible fault.

1 Rookie

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29 Posts

March 9th, 2019 17:00

In Thermal Management try setting it to Optimize. When my G5 5587 is set to Optimize with no games running, it stays between 50-55 C. I have not tried any CPU intensive games yet.

glen

1 Message

April 10th, 2019 07:00

I also have the same laptop with processor overheating issues as well. It even reached 100 degrees during some stress tests. But as I read more peolpe have the same issue. Does that mean we shouldn't worry because that's the normal opearting temperature or are we going to ruin our processors soon?

6 Operator

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3.4K Posts

April 10th, 2019 08:00

Thank you for your message. Did you run a stress test using the Dell Support Assist application or a 3rd party software?

 

Please update BIOS (even if you have the latest version).

 

Install the Dell Power Manager (DPM) application from this link or Microsoft store.  The new Dell Power Manager features allow you to access the Thermal Management option to adjust thermal settings based on your requirements

 

Please run a CPU & GPU stress test using Dell Support Assist & check if there is any thermal error detected.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.         

 

How to locate the service tag

 

 

1 Message

July 1st, 2019 03:00

Dell Power Manager feature "Cool", the one to have a cooler temperature, make our g5 so slow that it doesn't seems the same machine. For example, scrolling web pages is horrible. Not to mention seeing a video. I am really disappointed. It's ridiculous that we can't manage fans and at the same time have a performing machine. RIDICULOUS.

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