Dell G5 5500 Lightbar issues

i am not having that issue on my dell G5 5500 so it might be the hardware

PS do u know how to change the back light color of the keyboard  on the dell G5 5500

I don't think we can. it's just blue

I have the same issues;  the bios (latest 1.4.2)  has been updated.   The bios settings are supposed to have color bar and back light illumination options,  but DO NOT.  Fn - C  is supposed to change the color,  but does not.  F10 is supposed to toggle the back light & color bar but randomly does not.  After Alienware start the F10 key DOES toggle the back light on and off, also the color bar,  but does NOT toggle through dim.   Fn - C  DOES NOT change the color...   ever.

This morning during the boot cycle,  like magic,  the back light and color bar toggled through a rainbow of colors with a range of brightness illumination (the leds support a wide variety of colors actually) but once the machine booted up the color bar went to the normal blue-green (cyan) color.  The Alienware software will let me set the light bar and back light to bright,  dim,  or off,   but I cannot toggle through those options with F10.  There does not appear to be a utility to set the keyboard back light and color bar illumination options (intensity nor color);  also,  the latest bios for the G5 15 5500  DOES NOT have back light color bar illumination settings tab(s).

This is like buying a new car that has a defective cigarette lighter,  even though the driver does not smoke.

( Dell's stock is going down )

   Issue Resolved

The G5 15 5500 has quite an involved color scheme and theme mechanism which is pretty cool once it works and the end user understands how to use it.  The bottom line  here is that even though the machine is only three days into warranty,  the Alienware Command Center either got corrupted or was not installed correctly from the get go...   the resolution to this color bar and keyboard back light situation is to completely remove the Alienware Command Center Suite ( which unfortunately involved editing several pertinent registry keys , deleting all relevant folders ,  and uninstalling the Alienware Command Center Suite of tools>   I followed the link following:

https://youtube.com/watch?v=h-Z09OkH99I

Once I reloaded the Alienware Command Center Suite I clicked the "updates available" (green tag) in the command center and logged into MS to get the updates as well  the sound modules, the FX stuff for lighting, and the additional AWCC components.  Then I went into the Alienware Command Center Suite  FX  theme settings and was finally able to set the color bar color theme(s) by zone,  and I was able to set the keyboard back light(s) color scheme by keyboard zones...  very cool...  lots of colors and intensity are available and once set the F10 key can be used to toggle them off if desired;   this is now reliable on my machine and I'm a happy camper.  

A very very minor issue still prevails in that I still cannot find a way to keep the color bar and back light(s) from timing out (its about a minute now)  but they do come back on when I touch the keyboard or the track pad.  There should be a way to fix the  lights ON without timer,  but I cannot find it.

Anyway ,  happy hacking people...   signing out.  

I also have this problem but at least mine is permanently off.  The problem is a software one with drivers and the Dell Alienware Software.  I have decided to live without it as I really like the speed of my laptop as is.  The Alienware software can cause issues with the fans revving which is really annoying so this for me is the lessor of the two evils.  Its not right and we shouldn't have to live with it like this, but for now it is what it is.

We haven’t been able to resolve this issue, and frankly I’m extremely disappointed in Dell at this point. I had terrible customer service when calling about a separate issue, and I’m seriously contemplating getting a full refund and just sending the computer back and trying a different company all together. 

.  Their help on this site is Zero (0) Zed Zilch.

The 'lights' and the 'fans' are controlled by Alienware Command Center AWCC.  The G5 5500 'must' be at the latest bios level, the AWCC must be at the latest software level, and Windows 10 must have all the latest patches.  Then the AWCC needs to be setup.  The 'light bar' is actually several lightbars (or zones) and each may be assigned a different color, including blinking, pulsing, etc.  The keyboard backlights are also several 'zones' and each zone may be set to a different color, including blinking, pulse, etc. Also, there is a background process for AWCC that 'must' be running in order for Alienware Command Center to work properly.  You can check using the task manager,  or preferably the 'process explorer'.  

It took me 'weeks' to get my AWCC working correctly,  all fans, all lights, all zones.  What a nightmare;  no help from Dell, other than their site does have the updates you'll need, the latest bios, and the latest Alienware software.  I had to figure it all out on my own.  

The 'lights' are not a big deal really... I paid for them, and I expect them to work !  But,  the fans are another kettle of fish entirely!  If they don't come on properly, your notebook will be toast-- literally.  Or, the other way round, if they come on all the time the dad blasted thing sounds like a jet sitting on the tarmack!  

Anyway,  best of luck... yes, my next notebook will definitely NOT be a Dell;  period.

marcsu

I have the same issue. My F10 button also not work for keyboard backlight and lightbar function.

Just open your Alienware Command Centre, you can sett what you want.

Set light bar brightness 8% and static rgb