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6 Posts
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2081
February 13th, 2020 18:00
Dell G5 5590 sleeping issues
my dell g5 (i7 9750h, rtx 2060, 256gb ssd+1tb hdd) has some problem while waking up from sleeping on battery power.
when i try to wake up at battery power, the screen turns on for few seconds, and suddenly shut down
when i press the power button and want to turn back on again, it won't. I can only turn it back on when i connect it to AC adapter.
drivers all up-to-date, tried clean install windows, not working.
Sleeping works well in some weeks when i get the device.
I think it'll be bios issue.
Can dell release a new bios to solve the problem?
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AlexKZ
2 Posts
1
June 14th, 2020 06:00
Have the same laptop with the same configuration and with the same problem waking it up from sleeping on battery power! Exactly the same!
Have to add that if I fully turn off the laptop and turn it on while on battery - everything works smoothly, but if laptop goes into sleep mode while on battery then it will blink, turn off and the only way to turn it back is connect AC power.
What is wrong with these laptops? And the most important what should we do?
AlexKZ
2 Posts
1
June 14th, 2020 20:00
Some updates from my side.
After googling a lot, I found some similar issues with Dell G5 laptop on Microsoft forums. Sorry can't find the links but the topic was about a person who had the same laptop model working fine, later updated Windows 10 from earlier version 19xx to a newer one 19xx and got the same issue with laptop sleeping.
So I decided to update my current version Windows 10 19xx to version 2004. And now it seems that laptop works just fine. I can put laptop into sleep mode (to be more precise hibernate mode) and turn it on without AC power. Performed a lot of tests - no failures so far.
For info. My current BIOS version 1.12 for "Dell G5 5590 and G7 7590/7790". There is an update available (1.13.1) and I will try it if problem with sleep mode return.
gh1gh2
4 Posts
0
October 8th, 2021 04:00
We want solve this issue , dear dell any update I face this issue too ....
gh1gh2
4 Posts
0
October 8th, 2021 04:00
I update the device with last update for all devices ...