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March 24th, 2019 07:00
dell g5 charger issue
Hello, i bought the dell G5 15 5587 on December and i noticed that when i connect the charger to the laptop i can hear a strange sound from the laptop, but only if the laptop is on (not in sleep mode or shut down).
Does anyone have the same problem ?
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Robert P (retired)
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March 26th, 2019 04:00
Hi stef1993,
Thanks for posting. Apologies that your system is not performing as expected.
When you say "strange sound" what exactly are you trying to describe? If possible could you attach an audio file to your post so we might hear it?
Have you run a systems diagnostics yet to detect any hardware issues? Please run Dell SupportAssist, make a note of any error messages encountered and post back. If there are none, it could likely be a software or driver issue.
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.