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December 5th, 2023 10:35

Dell G7 7590 suddenly shuts down

I have had a Dell G7 7590 for the last three years. Since the last six months, even though the laptop still has 40–50% battery life left, I have noticed that it abruptly shuts down owing to low battery. Even though I don't use my laptop very often, my battery life has significantly decreased to 15 to 20 minutes.


I only use it for personal skilling and sporadic browsing. It's not like I play games or watch videos, but this is what it has come to. I thought there would be an improvement after upgrading to Windows 11 yesterday, but nothing has changed. 

Could you please tell me how to get over this?

10 Elder

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22.5K Posts

December 5th, 2023 12:45

Replace the battery.  At three years old, it is at the end of its life.

Used or not, batteries age -- they do not last the life of the system.

5 Practitioner

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4.1K Posts

December 5th, 2023 12:54

From your description, it's obviously a battery issue.  When the battery is failing, it does not hold charge very well and Windows can not report the correct capacity of power for run time.

When knowing that a replacement is certainty, the sooner the better.  You also may have avoided the common battery bulging issue that many users facing.  In serious cases, the touchpad and palm rest would gotten damaged from swollen battery.

Check the size of your current battery and select the replacement for your system:  4-cell 60Wh, 6-cell 90Wh.

2 Posts

December 5th, 2023 13:46

@ejn63​ Thanks for your answer. Do you really think 3 years is too old? My office laptop which I have been using since 6 years (which is also Dell) doesn't have any battery issues. I understand if the battery starts degrading slowly but all of a sudden if it drops so much as in my case not sure how to troubleshoot it.

But definitely changing the battery is one solution.

(edited)

10 Elder

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22.5K Posts

December 5th, 2023 14:13

Batteries are designed for an 18-24 month lifespan -- some last longer, others last a shorter period of time.

Your description (as confirmed by the other reply) is that of a battery at the end of its life.

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