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1 Rookie
•
3 Posts
1
17639
June 8th, 2018 12:00
Dell G7 keyboard backlight won't work
Hi guys!
Just bought a G7, with all the drivers and Windows 10 installed. But somehow I cannot make my keyboard backlight work well - it will only light up for a sec when a key is pressed. No backlight settings can be found in Mobility center or keyboard settings. I've updated Chipset/BIOS drivers - no luck.
Any ideas? Cheers!
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Arnon.K
2 Posts
0
August 26th, 2019 04:00
Arnon.K
2 Posts
1
September 11th, 2019 02:00
i found a solution for the this problem
Install windows 10 app on Microsoft Store
"Alienware Command Center"
ericpeacock3
1 Message
1
October 1st, 2020 20:00
Alienware Control Center worked for me.
My backlight had stopped working until I created a color profile in ACC.
kelela37clch
4 Posts
0
March 28th, 2021 13:00
Manipulating the lighting and color profile in the Alien Command Center worked for me as well! Thanks!
kelela37clch
4 Posts
0
March 28th, 2021 13:00
This worked for me as well! Thanks!
Ssoyd
1 Message
0
April 2nd, 2021 08:00
ACC came pre installed on my G7 and my keyboard was lighting up just fine until the latest update to Win 10 in March 2021. Now the keyboard won't light up and nothing I do in ACC will fix it.
the tech guy
5 Posts
1
April 3rd, 2021 10:00
The problem is with the overclocking application. They broke something in the Mar 18 2021 build 1.3.21.1340, A00. I noticed that not only did it break the keyboard lighting it also caused the cpu to immediately overheat with no cpu or gpu load. The fans would also run like crazy barely keeping up, again with no cpu or gpu load. Needless to say the battery drain was ridiculous. As if that wasn't enough, there were also issues with audio. Its really a mess. Fortunately I found a fix....
Solution:
step1: go to the dell support page and find the driver called "Alienware OC Controls Application" and click download. Once downloaded open it and at the prompt click UNINSTALL.
step2: from the same support page find the "Alienware Command Center Application" and click download. DO NOT click Uninstall for this app though. Instead, click on REPAIR. Your computer may restart a few times.
note: if you use the dell support assist app to update bios and drivers just beware that this will likely install the OC controls application again and the issues will likely return. But you can always perform these steps again to fix the issues listed above.
the tech guy
5 Posts
0
April 6th, 2021 06:00
update on previous post: the solution was only temporary. i found a fatal corruption in awcc and was causing multiple problems in windows. i had to uninstall windows and reinstall all drivers and awcc and oc. everything works fine now.
RuShep
1 Message
0
May 31st, 2021 06:00
That worked for me. Thanks!
SufferMachine
1 Message
0
June 3rd, 2021 12:00
I completely reset the computer... No go. If you are starting from a basically original installl... does this still apply?
julien_muc
1 Message
0
June 6th, 2021 10:00
I had the same issue. I reinstalled Alienware Command Center, restarted the PC and then, magic, it worked again...
Robin Chook
2 Posts
0
November 1st, 2021 03:00
how to do that exactly?
I have been facing this problem the whole entire year. Need urgent help
JackStein
1 Rookie
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1 Message
0
September 20th, 2023 18:41
I have encountered the same issue on my Dell G7 17 -7700. I am running With Windows 10 64 bit. I removed the Alienware Command Center as recommended by Dell and then installed the Alienware-Command-Center-Application_69JY1_WIN_5.5.51.0_A00 version from Dell's web site BTW the MS store does not have a version of Alienware Command Center. When the install completes, I launch the AWCC and it display on the laptop but the FX in the menu bar at the top is not active. This is where I would expect to set the color scheme for the backlight of the keyboard keys. This is very annoying. Does anyone have any thoughts on how to resolve this.