If the laptop hinge or hinge assembly fails while inside the purchased warranty period; * If still under warranty, click the "Get help now" icon on the right side of the screen to start a live chat session * The Get help now agent will first verify the Service Tag purchased warranty and ownership. Then they will troubleshoot with you. They will investigate the issue to verify that the failure was notcustomer caused damage, abuse, misuse, or accidental damage. At our discretion, Dell may or may not replace the hinge and/or the hinge assembly, or any other plastics, depending on the findings of the investigative process * If the system is covered under the additional Accidental Damage Service, the hinges may be repaired 1 time per calendar year
However, if the laptop hinge or hinge assembly fails outside of the purchased warranty period, or is a result of customer caused damage, then the customer will be required to pay for the repair and parts using our expired warranty service offering. The customer may also opt to purchase the necessary parts to replace the hinges themselves or have a local technician do the work.
It is a common issue, but dell will not accept to cover the repair under faulty product. We have to pay. Seriously embarrassing situation it is. I have escalated the issue.
My right hinge on this laptop also just broke. There definitely seems to be a trend that I am seeing with this model of laptop. I will let you all know what happens when I contact Dell
Same problem with me on the right hinge. I bought the laptop(inspiron 2 in 1 7415) in November last year. Its barely 6 months and the right hinge is broken. I put the laptop in the bag and when I got it out for use, the hinge was broken. I contacted Dell and they told me how the issue is not covered in basic warrantee service. So disappointing buying a new laptop and you have to start repairing it after just 5 months of basic use and you can not get support from Dell.
How did you rectify the problem? I am facing the same problem and I seem not to find a solution. I am not using my laptop now because I can not open and close the screen. I need to replace the whole screen cover with the hinges.
Brad L (retired)
9 Legend
•
2.7K Posts
0
July 27th, 2022 20:00
Please read the Dell USA hinge/hinge assembly policy.
Per the Policy:
If the laptop hinge or hinge assembly fails while inside the purchased warranty period;
* If still under warranty, click the "Get help now" icon on the right side of the screen to start a live chat session
* The Get help now agent will first verify the Service Tag purchased warranty and ownership. Then they will troubleshoot with you. They will investigate the issue to verify that the failure was not customer caused damage, abuse, misuse, or accidental damage. At our discretion, Dell may or may not replace the hinge and/or the hinge assembly, or any other plastics, depending on the findings of the investigative process
* If the system is covered under the additional Accidental Damage Service, the hinges may be repaired 1 time per calendar year
However, if the laptop hinge or hinge assembly fails outside of the purchased warranty period, or is a result of customer caused damage, then the customer will be required to pay for the repair and parts using our expired warranty service offering. The customer may also opt to purchase the necessary parts to replace the hinges themselves or have a local technician do the work.
Peeyushydv
3 Posts
0
February 16th, 2022 09:00
Bro . I just got exactly same issue with my right hinge .i purchased it in oct .. screen getting cracked. How to repair it ..
NaveenGuntakala
1 Rookie
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8 Posts
0
February 18th, 2022 05:00
Please tell my issue as reference.
NaveenGuntakala
1 Rookie
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8 Posts
0
February 18th, 2022 05:00
Hello. Please ping me
akankshahaha
1 Message
3
February 22nd, 2022 00:00
I faced the same issue, the right hinge made a sound and broke down along with the bottom right screen got cracked.
Peeyushydv
3 Posts
0
February 27th, 2022 11:00
Was the repair included in basic hardware warranty.
Peeyushydv
3 Posts
3
February 27th, 2022 11:00
I think these is some defect in the manufacturing. Everyone here is getting broken right hinge issue.
TheStarkFan
2 Posts
0
March 13th, 2022 03:00
then how did you fix it? it was an hardware issue right ?
NaveenGuntakala
1 Rookie
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8 Posts
0
March 13th, 2022 03:00
It is a common issue, but dell will not accept to cover the repair under faulty product. We have to pay. Seriously embarrassing situation it is. I have escalated the issue.
TheStarkFan
2 Posts
0
March 13th, 2022 03:00
what a coincidence I too purchased it in Oct. and now when I was rotating it the hinge just popped out of the screen..
WJracer
1 Message
1
March 30th, 2022 13:00
My right hinge on this laptop also just broke. There definitely seems to be a trend that I am seeing with this model of laptop. I will let you all know what happens when I contact Dell
Richard Ssekyanzi
4 Posts
0
April 26th, 2022 06:00
Same problem with me on the right hinge. I bought the laptop(inspiron 2 in 1 7415) in November last year. Its barely 6 months and the right hinge is broken. I put the laptop in the bag and when I got it out for use, the hinge was broken. I contacted Dell and they told me how the issue is not covered in basic warrantee service. So disappointing buying a new laptop and you have to start repairing it after just 5 months of basic use and you can not get support from Dell.
NaveenGuntakala
1 Rookie
•
8 Posts
1
April 26th, 2022 21:00
Congratulations.. pay money and get it fixed. Dell will never provide a permanent fix.
Richard Ssekyanzi
4 Posts
2
April 28th, 2022 09:00
How did you rectify the problem? I am facing the same problem and I seem not to find a solution. I am not using my laptop now because I can not open and close the screen. I need to replace the whole screen cover with the hinges.
NaveenGuntakala
1 Rookie
•
8 Posts
0
April 28th, 2022 09:00
Call customer care, pay amount they will fix it.. they will not cover under warranty