Dell Inspiron 16 plus touchpad problem after replacement

During the Black Friday sale, I purchased a Dell Inspiron 16 Plus. After 15 days of use, I began to experience touchpad issues that did not respond for a short period of time, and I contacted Dell support, who assisted me with diagnostic testing for a week. However, the issue has not been resolved. As a result, they replaced my touchpad on the first week of January. But I'm having the same problem with the new one; it's not responding. Unfortunately, Dell is in a rush to deliver the devices before they have been thoroughly tested.