Dell Inspiron 5515 LCD Hinge broken

Question

I have reached out to customer support who says this is not covered under warranty. The plastic hinge broke on the laptop here. Is that the only part I might have to replace to get the hinge working correctly again? The bezel is starting to separate on that side when the rest of the hinge doesn't open the right way.

PXL_20220529_163022794(1).jpg

ejn63 · Answer

You will need to at least partially disassemble the system to see exactly what's broken. Chances are you need the palmrest-keyboard-touchpad assembly (at least this part).

Service manual:

https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5515-laptop/docs

Palmrest assembly:

https://www.ebay.com/itm/125155930185?chn=ps&norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&itemid=125155930185&targetid=1263433206214&device=c&mktype=&googleloc=9003434&poi=&campaignid=14859008593&mkgroupid=130497710760&rlsatarget=pla-1263433206214&abcId=9300678&merchantid=101500813&gclid=CjwKCAjwqauVBhBGEiwAXOepkXmtOOkingpVzPK545QeL4WkzUlJW28itULgUuJ3bzUvP0rccA7gchoCZfQQAvD_BwE

willshieh · Answer

Thanks. I'll take a look tonight.

DELL-Cares · Answer

Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.

willshieh · Answer

I've tried reaching out to Dell a few times in a few different ways but the people I've chatted and spoken with have not been that helpful.

I opened up the laptop and the hinge cover looks to be the only thing broken. Hinge itself looks fine but the screen bezel does separate when opening and closing. PXL_20220531_174317422(1).jpg

DELL-Cares · Answer

To provide the best of our support, start a private/direct message with us and we will be happy to help you.

ejn63 · Answer

The hinge has pulled out of its mount -- it's not clear whether that's from the base assembly (palmrest) or inside the display itself, but look a bit deeper -- you're going to find a broken hinge mount.

deepgajjar · Answer

I have the same problem but the screen bezel does not separate  What happened after that?

deepgajjar · Answer

does it gave any problem with the display? and is it a plastic body?

willshieh · Answer

I think it's plastic and the display is fine, maybe a dead pixel near the bottom.

willshieh · Answer

I gave up on repairing mine and will likely sell it as is.

kaif.nur · Answer

@willshieh​. I am having the exact same problem as you. May I ask how you fixed it? did any part need replacement?

joe1275 · Answer

For what it's worth, I drilled the broken off screw insert locations clear through the back of the case and installed these binding posts/threaded rivets:

https://www.aliexpress.us/item/3256805423819978.html?spm=a2g0o.order_list.order_list_main.5.727acaa4IWjfib&gatewayAdapt=glo2usa

Total cost of repair: $1.51 including tax. Plus I have seven extra sets left over. Just be careful to not get any metal pieces from the drilling into the laptop. I did this by drilling very small starter holes from the inside to precisely locate the holes, then slowly widened them from the outside while continuously clearing away the metal fragments.

This was the result from the outside:

sjtafl · Answer

Hello, My laptop is exactly the same model, under 2 years old, and the casing/hinges are literally falling apart

Inspiron

Dell Inspiron 5515 LCD Hinge broken

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