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Dell mouse warranty claim
How can I claim Dell mouse warranty. When i click help button it's asking for service, express tag where Dell mouse doesn't have that.
2 Posts
0
1899
How can I claim Dell mouse warranty. When i click help button it's asking for service, express tag where Dell mouse doesn't have that.
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filbert
4 Operator
4 Operator
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1.8K Posts
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June 19th, 2023 11:00
If it was bought with a computer in the same order, you will need to provide the computer's Service Tag. If it was bought separately, you will need to provide the order number and a copy of the invoice. Details here:
How to get support for your Dell Keyboard and Mouse that is still under warranty.
DELL-Nat M
Community Manager
Community Manager
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2.2K Posts
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January 23rd, 2024 18:37
How to get support for your Dell Keyboard and Mouse that is still under the 1 year warranty
For Mouse/Keyboard bought with a Dell computer:
- Click Get Help Now on the bottom right corner of this page.
- Briefly explain the issue with your mouse or keyboard.
- Provide your email when requested.
- Next provide the Service Tag of the computer with which you bought the keyboard and/or mouse.
For Mouse/Keyboard bought separately:
- Click Get Help Now on the bottom right corner of this page.
- Enter your email when requested.
- Next provide the Order Number (found on the invoice for keyboard or mouse).
- Attach a copy of the invoice (image or PDF) in order to validate the purchase information.
- Briefly explain the issue with your mouse or keyboard, you should get an agent assigned to assist you.
Ashokks80
2 Posts
0
June 19th, 2023 20:00
No, bot not accepting the order ID l, it's specially asking service tag or express code, which dont have on the mouse
filbert
4 Operator
4 Operator
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1.8K Posts
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June 19th, 2023 23:00
Click on @DELL-Cares and send a Private Message requesting assistance.
Nithesh M
1 Rookie
1 Rookie
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1 Message
1
April 14th, 2024 16:01
Hi. Sorry to bump this old topic but I'm having similar issues. The bot on Dell website doesn't accept any id I can see on the mouse. I cannot private message Dell Cares either and it redirects me to a whole different page.
bhawin patel
1 Rookie
1 Rookie
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1 Message
0
May 6th, 2024 16:11
same issue as above , not able to do any of the above steps
Whocaresryt
1 Rookie
1 Rookie
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1 Message
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May 26th, 2024 06:11
Same issue as above...Bot not accepting order ID.
How to claim warranty?