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Dell Power Manager Disappears After Update to v3.10.0 / What is Dell MyPower ?
I have a Dell Inspiron 5584 (support page <here>) running Win 10 Pro v21H2. Dell Power Manager v3.10.0 (rel. 04-Nov-2021) is currently the recommended version of this utility on that support page.
Has anyone every heard of an app called Dell MyPower, and is it possible that Dell Power Manager was inadvertently removed from my system when SupportAssist updated Dell Power Manager Service from v3.9.0 to v3.10.0 on 08-Nov-2021?
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I received a strange pop-up message in my Win 10 notification area yesterday on 11-Jan-2022. I neglected to take a screenshot before I dismissed the notification but if I recall correctly it said something like "Dell MyPower - Ultra Performance mode has been enabled".
I couldn't find any app on my computer called "Dell MyPower", "MyPower" or "My Power" (I checked my Start menu, Control Panel | Programs | Programs and Features and Settings | Apps | Apps and Features) so I assumed it was a notification from Dell Power Manager v3.10.0. However, I went to launch Dell Power Manager from my Start menu and was surprised to see that Dell Power Manager is no longer installed on my laptop. I rarely open this program but I have no recollection of uninstalling it from my system. A scan with Malwarebytes Premium does not detect any suspicious PUPs/PUAs on my system. According to Control Panel | Hardware and Sound | Power Options the Dell power plan that I've used since purchasing my Inspiron 5584 is still my active power plan.
I have a old screenshot of Control Panel | Programs | Programs and Features captured on 26-Oct-2021 that shows Dell Power Manager v3.9.0 was installed ...
... and my SupportAssist history shows I was updated from Dell Power Manager Service from v3.9.0 to v3.10.0 on 08-Nov-2021. I can't see any obvious errors in the installation log at C:\ProgramData\Dell\UpdateService\UpdatePackage\log for this package (dell-power-manager-service_kdhhr_win64_3.10.0_a00.txt) and as far as I can tell Dell Power Manager v3.10.0 installed successfully.
However, another old screenshot I captured back on 21-Nov-2021 shows that Dell Power Manager was removed from my system some time between 26-Oct-2021 and 21-Nov-2021 (perhaps during the update from v3.9.0 to v3.10.0 on 08-Nov-2021 ??) and as previously stated I cannot recall uninstalling Dell Power Manager from my system during that period.
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64-bit Win 10 Pro v21H2 build 19044.1415 * Firefox v96.0.0 * Microsoft Defender v.4.18.2111.5-1.1.18800.4 * Malwarebytes Premium v4.5.0.152-1.0.1538 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16046 * Dell Update for Windows 10 Universal v4.4.0 * Inspiron 5583/5584 BIOS v1.16.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
lmacri
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August 6th, 2022 06:00
Further to my original 12-Jan-2022 post, I just noticed that the release notes <here> for Dell Power Manager Service v3.10.0 (Dell-Power-Manager-Service_KDHHR_WIN64_3.10.0_A00.EXE, released 04-Nov-2021) states "Added the option in the Dell Power Manager installer to uninstall Dell Power Manager version 3.10 when MyDell version is 1.8.35, 1.9.2, or later."
Could someone please explain the logic as to why the installer for Dell Power Manager Service v3.10.0 that I ran on 08-Nov-2021 (still recommended <here> on the support page for my Inspiron 5584) would automatically remove Dell Power Manager from my system without my consent? For instance, has the Dell Power Manager utility been discontinued? I currently have the My Dell v2.0.30.0 app installed but when I launch My Dell there's nothing to indicate that it comes with a feature called Dell MyPower or that I have any other app on my Inspiron 5584 that would replace the functionality of Dell Power Manager.
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64-bit Win 10 Pro v21H2 build 19044.1826 * Firefox v103.0.1 * Microsoft Defender v4.18.2205.7-1.1.19400.3 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.5.0 * My Dell v2.0.30.0 * Fusion Service v2.0.58 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
lmacri
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August 6th, 2022 07:00
... and further to today's post <above>, I should add that the following is a partial extract from my 08-Nov-2021 installation log for Dell Power Manager v3.10.0 (C:\ProgramData\Dell\UpdateService\UpdatePackage\log\dell-power-manager-service_kdhhr_win64_3.10.0_a00.txt):
Property(S): UnSupportedFeatureDetected = The application is not supported on your system. Aborting installation. Error: 25026
Property(S): UnSupportedOSDetected = The application is not supported on your operating system. Aborting installation. Error: 25029
Property(S): UnSupportedSMBVersion = The target system can not be identified as a supported system. The installation will exit. Error: 25028
Property(S): UnSupportedSystemDetected = The application is not supported on your system. Aborting installation. Error: 25025
Property(S): _IsMyDellInstalled = FALSE
Property(S): SETUPEXENAME = DPM_Setup64_3_10_0.exe
Property(S): MsiLogFileLocation = C:\ProgramData\dell\drivers\d335a249-0d6f-4bcb-b9ae-e81fb85809dc\DUP97A9.tmp
Property(S): IS_MINOR_UPGRADE = 1
Property(S): REINSTALL = ALL
Property(S): ARPINSTALLLOCATION = C:\Program Files\Dell\CommandPowerManager\
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64-bit Win 10 Pro v21H2 build 19044.1826 * Firefox v103.0.1 * Microsoft Defender v4.18.2205.7-1.1.19400.3 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.5.0 * My Dell v2.0.30.0 * Fusion Service v2.0.58 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
lmacri
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August 9th, 2022 06:00
I found the May 2021 thread Dell Power Manager on reddit.com so at least I know my issue isn't an isolated case. Unfortunately, I still don't know why this happened in the first place, or the best approach to get Dell Power Manager working again on my Inspiron 5584.
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64-bit Win 10 Pro v21H2 build 19044.1826 * Firefox v103.0.1 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.5.0 * My Dell v2.0.30.0 * Fusion Service v2.0.58 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620