1 Rookie

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3 Posts

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July 11th, 2022 06:00

Dell Support Assist Installation always failed

Inspiron 7306 2-in-1

Inspiron 7306 2-in-1

Anybody can advise, that the Dell support assist has failed to install on my Inspiron 7306 laptop and is showing Installation failed. Please reboot your PC and try again." I did but the same result...

7 Practitioner

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2.4K Posts

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12K Points

July 11th, 2022 13:00

follow this guide from start to end

You may find that a few thing I am recommending to delete are already deleted from your computer so skip those steps.  

1 Use Microsoft's Installer : 

This step is crucial as Microsoft's uninstaller disables the services as well. Choose SupportAssist and uninstall, Uninstall Dell updates by running the the uninstaller again. If Support Assist doesn't show in List ignore this step. 

Reboot (important) 

  1. Delete following folders and ignore the once which are already deleted. 

C:/ Program Data/ PCDR 

C:/ Program Data/Supportassist 

C:/ Program Data/Dell/Dell data volt 

C:/ Program Files/ Dell/Supportassist 

C:/ Program Files/ Dell/ Dell data Volt 

C:/ windows/Temp (everything inside the folder 

Remove these Registries 

Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key.

Delete Dell hardware service, Delete Dell client management service, Delete Dell updates. 

Open device manager > system devices : If you see 2 Dell dala volt devices, please uninstall the second one. 

 

last step : Download dot net 

https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-5.0.17-windows-x64-installer

if it's already installed, installer will give you option to repair or remove, choose remove and reboot. 

Install again. 

Reboot 

install SupportAssist 

1 Rookie

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3 Posts

July 12th, 2022 07:00

I did all your advice but sad to say all doesn't work and say Installation failed. Please reboot your PC and try again, any other solution, please advise...

6 Operator

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4K Posts

July 12th, 2022 06:00

You could try these steps.

via the control panel uninstall SupportAssist, this should remove both versions of SupportAssist in apps and features.  

Under Services, verify the following five services are removed.

Dell Data Vault Collector, Dell Data Vault Processor, Dell Data Vault Service API, Dell Hardware Support and Dell SupportAssist


Delete folder "C:\ProgramData\PCDr\"
Delete folder "C:\ProgramData\SupportAssist"
Delete C:\Program Files\Dell\DellDataVault

download below exe, right click and run as admin.

https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe

1 Rookie

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3 Posts

July 24th, 2022 10:00

Dear Adrian,

I follow your advice step by step but sad to say still failed. Please let me know if there has another option.....

Thank you...

July 28th, 2022 14:00

thank you... finally I installed SA

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