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167

January 10th, 2022 09:00

Display doesn't turn on

Hi,My display doesn't turn on.Any idea?

12 Elder

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30.9K Posts

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153.6K Points

January 10th, 2022 10:00

First thing to try is a screen self-test -- hold D through powerup.  If you don't see a series of self-test screens, the display panel is bad.

If you do, the fault lies elsewhere.

Any further troubleshooting requires that you supply the system model number (i.e., Inspiron N5110, 7348, etc.).

 

6 Operator

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4K Posts

January 11th, 2022 04:00

Run a hardware diagnostic test.

Running a hardware diagnostic test helps you identify potential hardware failure. Dell laptops, desktops, all-in-ones, and Windows-based tablets have an integrated diagnostic test that is called the SupportAssist Pre Boot System Assessment or Enhanced Pre-Boot System Assessment (ePSA).

NOTE: If the diagnostic test fails, make a note of the error code and validation code that the diagnostic test provides. This helps Dell Technical Support to identify which hardware component is causing the issue and provide repair options.

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