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3 Posts
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6592
July 31st, 2018 07:00
error code 2000-0151 validation code: 79184
Hi guys, during a driver testing on DELL's web the laptop suddenly restarted and a dead screen had shown up, there was this message: "Your PC ran into a problem and needs to restart. We're just collecting some error info and we'll restart for you" then the diagnostics center opened up and showed me this message
Error Code 2000-0151
Validation 125078
Msg: hard drive 0 - S/N BTLT703101 V8256HGN, incorrect status = 3E
At one of the times I restarted by my self, the desktop didn't come up and the message "Hard drive driver is not installed"
Laptop model: Inspiron 15 5567, bought it less than a year.
If someone can help to diagnose
ejn63
10 Elder
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30.8K Posts
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July 31st, 2018 08:00
The hard drive has failed. Since the system is under warranty, contact Dell with the error and validation code and they'll replace the drive.
Bosik
3 Posts
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July 31st, 2018 10:00
Is there an option to back up my data or it is probably lost?
ejn63
10 Elder
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30.8K Posts
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July 31st, 2018 11:00
If the drive is not recognized, it may be possible to recover the data - but you'll need data recovery to do it, and that's not inexpensive. Figure on $600 to start -- Gillware is a very reputable, reasonably-priced service.
Bosik
3 Posts
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August 1st, 2018 02:00
Got it. Thank you very much!
Ace of bud
5 Posts
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September 20th, 2018 06:00
Bosik did you fix it ?