1 Rookie
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6 Posts
1
2508
March 6th, 2023 12:00
G15 5511 Battery issue
Dell G15 5511
I will try to keep it short:
- When plugged in, the charging LED indicator is on
- Battery charging is stuck at 50%
- Bios says battery is "Healthy"
- Once the charging cable is unplugged, laptop dies instantly
- Laptop doesn't turn on when unplugged
Any ideas? Is it a dead battery after 14 months of use?
No Events found!
kzzM
1 Rookie
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6 Posts
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March 7th, 2023 09:00
Problem solved.
I removed the bottom cover to look at things and noticed the battery cable had slided like 2 milimeters out of its slot, and that was the cause of the problem. Unfortunately, it doesnt sit tight in the slot (no locks either) so it would probably slide again after some time carrying it around.
I solved that with just a small drop of hot glue, so the cable is now secured in place. If I ever want to remove the cable, I can pull the glue out with my fingernails.
Thanks for the tips.
filbert
4 Operator
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1.8K Posts
0
March 6th, 2023 12:00
1. Test the battery:
Open an Administrator CMD prompt (CMD, run as Administrator).
Paste this command, and then press Enter:
powercfg /batteryreport
That will show a figure for the designed battery capacity (when new) and the current ("full charge") capacity. If the battery's capacity is low compared to its original capacity, then it is nearing end of life.
2. Hold or repeatedly tap F2 when you boot, to enter BIOS. See if your AC adapter is correctly identified.
If the AC adapter is not identified in BIOS, then it likely will not charge any battery.
kzzM
1 Rookie
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6 Posts
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March 6th, 2023 13:00
Charger is detected correctly.
Looking at the powercfg report, it looks like the issue started yesterday. I suspected it had something to do with the BIOS update I did today, but it is not.
Moreover, capacity is alright, very close to the designed capacity, as I suspected it would be since I don't really rely on the battery that often.
ejn63
10 Elder
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30.2K Posts
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March 7th, 2023 09:00
It looks as though the battery has one or more weak or dead cells. Has the system been run on AC power all (or most) of the time since it was new?
Asif Husain ansari
1 Message
0
March 30th, 2023 16:00
G15 battery back is too poor, it work only 2 hour...
Hriday23
1 Message
0
April 26th, 2023 03:00
My laptop's battery and cable has been replaced 3 times under premium warranty but still its health has reduced to 89% within 4 days.
Any solution for the same? please help