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6 Posts

2371

April 23rd, 2019 16:00

Hard Drive - Not Installed Error, cannot reset laptop

Yesterday I was using my Dell Inspiron 5558 laptop when it froze. When I rebooted it I got an error message  saying Hard Drive - Not Installed, I looked up this error and a suggestion said to take out the battery then disconnect and reconnect the Hard Drive. I did this and it seemed to do the trick, as it loaded to Windows Safe Mode. From there I tried to reset the computer as I don't have anything on the computer I needed to recover but it  said There was a problem resetting your PC. I tried some of the other recovery methods and they did not work. I don't know if my hard drive is broken or I got some virus (downloading something, can't remember what it was when the error occurred. If someone could help me that would be great, I don't know if there is some Command Prompt command I could use to fix it or if i'll have to buy a new hard drive.

6 Operator

 • 

5.6K Posts

April 23rd, 2019 17:00

Does your hard drive show up in BIOS?

I suspect that your hard drive died.

6 Posts

April 23rd, 2019 18:00

It recognizes the Hard Drive in BIOS, it says "Primary Hard Drive = 1000 GB HDD WXF1EC4D47WR". I'm guessing this means my Hard Drive has not failed, but I am not certain on that.

6 Operator

 • 

5.6K Posts

April 30th, 2019 17:00

reboot run Dell Diagnostics

 

6 Posts

April 30th, 2019 17:00

bump, still not solved

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