Insperon screen switching on and off

Question

Good day, I have not been able to reach customer care like i used to been able in the past. I own a small company now and buy Dell laptops as these devices are integral to a smooth operation. Unfortunately I bought a rand new laptop for an employee which was faulty on arrival. The next business day repair does not work if there is not stock on the part. What is the policy? I have been told the part is scheduled to arrive 10 April which now has een extended to 16 April. That is after we struggled with technical support to order the part after numerous reinstalls ect. Purchased the devise in Feb. Employees can't work if they don't have laptops and they cost the same every month. Can you imagine paying someone a full salary and they cant work. Major loss to our company. What happened to DELL? was always so reliable products with fantastic customer care and quick assistance. Now i cant even get through to someone and communication is on what's app.

ejn63 · Answer

It appears the system you have is a basic, consumer-grade model with basic, consumer-level support -- in other words, it's not designed or supported as a business system. It's not uncommon to have to wait 2-3 weeks or more for parts support on a consumer-grade notebook.

If these are integral to your business, they should be purchased with next-business-day support, and preferably from the Latitude line -- not the Inspiron line.

AdrianG001 · Answer

This issue may occur due to the power option settings. Please follow the steps below to check the power options.

Click on Start> Control panel> Power options.
Under 'Select a power plan' choose the option 'Balanced'.
Click on Change plan settings.
Change the 'Turn off the display' settings to Never both on battery and adapter.
Also check the time it takes to put the computer to sleep, you can either increase the time or select it as never according to your requirement.
Click on 'Save changes'.

Please check if the issue is reoccurring.

Ebert_Otto · Answer

Thank you for your reply. The screen goes blank and returns within a min or two without interference and is very irregular.

Ebert_Otto · Answer

Good day, thank you for your reply. It is very pricy to buy a latitude for an administrative role. I was unaware of the specific line, I assume dell maintains quality in all lines. The warrantee sold Saïd next business day.

Inspiron

Insperon screen switching on and off

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