Inspiron 13 5378 2-in-1 screen replacement

Dear readers

When I first got and used this laptop, it was an incredible experience, touch screen was a different level of convenience and experience

Before COVID, the screen started having problems and I tried numerous times to access Dell website for a screen replacement only to note no support since the product was out of warranty - company policy, maybe fair enough, after all, company is not obligated to keep spares of everything it produced from day 1.

I had planned to continue using the same system which was good except the screen, which developed problems with image stability - rapid vertical [up and down]  scrolling of images 

I could not find a replacement either on Dell or other websites like Amazon,, though at one web site, I did note 2 variations based on pin number, not knowing the pin configuration my screen used, I could not order it. 

I did not see any buy back or exchange offers either or any assistance on what to do next on Dell website, which just further negated any good experience with the product and follow up service

I wanted to refrain from getting a new laptop all over again since it makes no sense spending all that kind of money again and again

Having given up on it, I wanted to share my experience with Dell. I won't buy another Dell product either for myself or my family after this experience

Regards