Unfortunately, it is working by design. You can look in the mobility center in the computer for settings to adjust the backlight. Also, download the latest utility from the link below. It may have some other options for setting the backlight.
If we need to perform additional troubleshooting with you. Please send me a Private Message and provide your system service tag number as well as your name, address, phone number and email address for further support assistance if it is needed.
DELL-Jesse L
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April 23rd, 2018 06:00
rosycreates,
Unfortunately, it is working by design. You can look in the mobility center in the computer for settings to adjust the backlight. Also, download the latest utility from the link below. It may have some other options for setting the backlight.
How to resolve LED issues with your Backlit Keyboard using the latest Dell Utility
If we need to perform additional troubleshooting with you. Please send me a Private Message and provide your system service tag number as well as your name, address, phone number and email address for further support assistance if it is needed.