Inspiron 14 5408 How to stop Dell Hardware Scan

Hello,

can u be more specific?.. SA? 

can u please give step by step instructions?

Disable SA in startup, then it should only run when you manually start it..

You can disable this scan from BIOS (F2) > Supportassist system resolution. 

However that is not your issue. the scan triggers when system either fails to boot to crashes. 

I assume Your system is crashing in sleep and than the scan is getting triggered. 

Can you disable sleep from start > settings > system > power > sleep and leave the machine for 1 or 2 hours. I am pretty sure if the machine doesn't go to sleep it won't crash

Hi, 

I have replied to you via private message. Do get back to us with the requested details, I will wait to hear from you.

-Prajesh

I did change the sleep settings.

You can disable this scan from BIOS (F2) > Supportassist system resolution but couldn't locate this option in bios. 

How can I disable or find a solution permanently cause I'm a student and use the device on day to day basis. 

Did you read what i said above

However that is not your issue. the scan triggers when system either fails to boot to crashes. 

I assume Your system is crashing in sleep and than the scan is getting triggered. 

Can you disable sleep from start > settings > system > power > sleep and leave the machine for 1 or 2 hours. I am pretty sure if the machine doesn't go to sleep it won't crash

Did you test the computer after disabling sleep : is it still crashing ?

BIOS > Updates Recovery > Dell auto OS Recovery threshold > Off

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