Inspiron 14 5410 2-in-1, broken hinge, twice

Question

Broken hinge on my Inspiron 14 5410 2-in-1.  First time hinge broke on the right side under warranty.  Had to go through the pain of sending it in, waiting for backordered parts, time for repair and shipping.  Happy it was resolved under warranty.  Less than one year later, the right side broke again.  I am extremely gentle on my laptop.  It is used on a laptop stand, I do not travel with it, I open and close it CORRECTLY, and never use the full screen turn around feature.  Unacceptable for the price for something to be so defective.

clerk.gov.uk · Answer

Lost the cursor a couple of times before I noticed the slight crack across the day/date in the lower right beside the hinge. Don't know if Dell UK will accept this as another unacceptable example of a design/manufacturing fault. Laptop spends most days sitting on a workstation with the lid open which is probably why it has taken so long to develop. Warranty expired 15 Feb 2023!

ekowturks · Answer

I've been having the same problem. Purchased a Dell Inspiron 15 3500 in August 2022. Was fine for the first year and a half, but by January 2024 it started to run into problems regarding charging and the right hinge becoming loose. Got the hinge repaired, but 4 months later the left hinge experienced the same problem. Will not be buying from Dell again until this problem is resolved.