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March 19th, 2019 12:00
Inspiron 14-5447, will not charge
I have a Dell Inspiron 14-5447 that no longer can charge. For over a year, I've generally had to charge it while the laptop and the charger had a particular orientation with regard to each other (laptop on end, with charge port down and indicator light up, AC/DC device off to one particular side, DC plug in 95% of the way was my "guaranteed-to-work" orientation). I figured there was something off with the wires or the contacts of my DC cord, requiring a stress to the cable to allow for a connected circuit. My magic voodoo charging method has failed me starting about a week or two ago, rendering the laptop inoperable. Today I tried another Dell charger, (original: LA65NS2-01 19.5V/3.34A; replacement: LA90PM111 19.5V/4.62A; laptop input 19.5V and both 3.34A and 4.62A explicitly listed as compatible on the bottom of my laptop), but this replacement charger doesn't work with this laptop (does work on a Latitude E6420XFR).
I notice when I'm looking at the bottom of the laptop, there are two screwholes in the hinge area, but without screws present. I have no idea if this has always been the case, or if the screws backed out, dropped off, and got lost. As the charger port is close to one of these screw positions, is it possible that the case isn't being "clamped" enough for good contact in the power port? Can the battery and/or DC power port be replaced on this model?
Serial number sticker on the bottom of my laptop is completely blank (i.e. the ink rubbed off), so I can't seem to get into the dell support system to see if my laptop is under warranty, but I'm guessing it is not.


DELL-Chris M
Community Manager
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March 19th, 2019 12:00
Do you still have the Dell invoice which list your Dell customer and order number? If yes, click my name and send me those via private message so I can check the warranty status.
MPag
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March 19th, 2019 16:00
After posting the OP, I realized I had enough residual charge to boot to BIOS. Using that, I found my Service Tag ID and input it into the web system, to discover that my warranty has been expired since early 2016 :P
Incidentally, I purchased this laptop from a big box store (Best Buy?), so wouldn't have had an invoice.
DELL-Jesse L
Moderator
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March 20th, 2019 04:00
MPag,
You will need to contact the Dell out of Warranty department at the link below.
Warranty and Support Services
MPag
3 Posts
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April 17th, 2019 13:00
Replacing the missing screws allows the computer to charge again, albeit still requiring the magic voodoo orientation