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November 13th, 2021 22:00

Inspiron 14 7415 Multiple Manufacturing Issues

I had bought my first Inspiron 14 7415 from Best Buy about a week ago, when the laptop is closed, it is misaligned where one side was extending out while the other going in, then I looked at the hinge that connects the base of the laptop and the screen, a peg or something was missing where one side had it and the other side didn't, but instead there is a hole where it should've been. Also, the trackpad had a massive gap at the bottom than what a laptop should've had in comparison to all the other laptops I had and have. The USB port was also pretty misaligned, but not very bad. Yesterday I had to exchange it for a second one and what a surprise, it had the same missing hinge piece, but now with more problems. The entire keyboard keys are not fitted correctly where the top/bottom and left/right gaps are very different and noticeable, with the USB ports, this time it was interfering with whatever I plugin where I have to now plug in my cable slightly sideways and is extremely tight as it is misaligned. The only positive difference between the two was when the laptop is closed laptop, it is aligned and the trackpad gap is much smaller. I knew something was wrong with the build when even the stickers for both laptops are misaligned and how can you trust a laptop that can even put a sticker on straight let alone the hinge, ports, and the keyboard. I thought it was just a one-off but this variation of problems is for sure disappointing and it's either I get another replacement to roll the dice, or just return to get another laptop from a different brand. I have pictures of the problems attached.Missing PieceMissing PieceHole where the piece should beHole where the piece should beAll ports misaligned(picture taken completely horizontal)All ports misaligned(picture taken completely horizontal)Keys MisalignmentKeys Misalignment

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