11 Posts
16
118861
Inspiron 16 7610, Touchpad random taps and swipes
I have new Inspiron 16 7610 for a month and it has touchpad problem randomly. Touchpad has random taps and swipes, inaccurate finger tracking. I will contact with Dell but wondering is there anyone has that problem or any simple solution for it?
PiXLHH
3 Posts
1
December 21st, 2021 06:00
Solution -> open the laptop and untighten the battery screws. Mine were super tight, I think this was too much pressure, but might be too little space in the case for the battery after all.
I had a similar issue with a replacement battery on my XPS 9350. The battery expands when in use, then pressure is too much for the touchpad and it starts to get glitchy. Please go ahead and try this. I left the cover screws out for the moment, but with the clips it should not make much of a difference.
akilmomin
2 Posts
1
December 23rd, 2021 17:00
I had the same issue with my Dell Inspiron 16 Plus, but got it resolved recently. The trackpad is installed incorrectly which mounts pressure at its edges which eventually results in stuttering or laggy mouse movements and sometimes even the clickes too. I soved this problem by disassembling the trackpad by unscrewing it and removing the trackpad and placing it back and assembling it. Now if you open the laptop, you will notice the trackpad sits little below its body level. Right away my issue got resolved and after doing this, I never had this problem come back to me again.
Highly recommend everyone to try it. Its just due to faulty installation of trackpad.
Juan J.
4 Posts
1
December 24th, 2021 10:00
Hi @akilmomin
I just tried this method, but didn't work for me. Thank you for your recommendation.
akilmomin
2 Posts
0
December 24th, 2021 13:00
Hi @Juan J.
Did you unscrewed the trackpad completely and removed it out of the body and placed it back again?
__.varshi.x
1 Message
0
December 25th, 2021 00:00
consider this or issue a new part , we can pay for that ,dell team doesn't even have parts to replace or what?
Juan J.
4 Posts
0
December 26th, 2021 09:00
Yes, I did. But the problem persist.
DELL-Nat M
Community Manager
Community Manager
•
2.2K Posts
0
December 27th, 2021 07:00
Please check @DELL-Chris M message above:
All users should reply to one of the private messages sent to you by DELL-Cares. The DELL-Cares agents need to setup service to replace the Touchpad.
bestbuy213
1 Message
0
December 27th, 2021 10:00
Hey Guys, let me know if unchecking "enhance pointer precision" under mouse properties corrects the issue. So far it's working for me, but I need more time to see if the frozen and/or erratic cursor problem returns...
Juan J.
4 Posts
1
December 29th, 2021 17:00
I tried this and didn't work for me.
udeshplus
8 Posts
0
December 30th, 2021 01:00
Hi, I recently purchased this laptop, and it worked fine for a few weeks, and this problem appeared from nowhere. I tried different settings and configurations. Then I figured out a simple way to fix this issue. Please follow the below steps.
Steps:
Farshad585
1 Message
1
December 31st, 2021 16:00
That didn't work. Actually started lagging after I did it.
yad50968
2 Posts
1
December 31st, 2021 23:00
I have this problem!!!
I have no idea how to fix it
All solution mentioned above do not work for me
udeshplus
8 Posts
1
January 3rd, 2022 01:00
I followed the below steps, and the touchpad issue was fixed. Please try this and let me know.
udeshplus
8 Posts
0
January 3rd, 2022 01:00
Oh, that is strange. In theory, it should not lag. Maybe let alone this change won't help. I am not sure, but my touchpad issue was fixed, which means that this is not a hardware issue. It is probably firmware/software related. I will tell you exactly what I tried to fix my touchpad issue before disabling the Intel UHD graphics.
These are all the steps I followed, and this problem is now history to me. My laptop specs are as follows.
Let me know how it went.
estefaniam0106
2 Posts
1
January 3rd, 2022 12:00
I have the same problem, got a replacementent that worked for almost a month and then it start to fail again
don't know what to do, if change it again or return the computer.