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April 21st, 2026 19:23
Inspiron 16 Plus 7620, hinge broken
my hinge is broken on one side. i haven't dropped it or thrown it or anything that i can think of to cause it. a year ago a similar issue on the other hinge causing the screen to separate from the body. i don't take it out of my apartment just from the desk to the couch. 2 times and they insist that it is not a known issue and so therefore not covered under the warranty that i purchased. which is the one that covers everything except for accidental damage. this is the second time i'm going to be paying over $300 for damage that i don't believe i caused. how can i escalate or prove it's a problem with the product?
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DELL-ChrisM2
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April 23rd, 2026 15:05
Neither we Forum Liaisons nor DELL-Cares team can overrule a policy decision made by a Dell Technical Support team. All you can do is continue discussion with the Dell Technical Support team pressing your opinion.
jefffffff
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April 28th, 2026 12:59
@DELL-ChrisM2 thanks for the reply. i did speak to another support team member who agreed to credit back about half the charge, the labor portion i think.