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January 3rd, 2019 20:00
Inspiron 17 shuts down
I have an Inspiron 17, which I’ve owned for 4 years. Now, when I power it on, it stays on for 20-30 seconds and then shuts off as if I had closed the lid and was trying to turn on a few hours later. It doesn’t go to sleep and it doesn’t shut off. The screen goes black and the fan and lights turn off.
i desperately need help. I have no idea what to do.
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nyc10036
6 Operator
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5.6K Posts
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January 4th, 2019 07:00
Remove the battery and run on AC only. What happens then?
Abdulz
2 Posts
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January 4th, 2019 07:00
I will try that but one other thing that I just noticed recently, when I turn it on and before it reaches the log in page, I see a message saying “Hibernating” and then it shuts off. The problem started out at first with me having to turn on the laptop a couple of times and then it would work. Yesterday, I kept trying to turn it on for two hours and as soon as I would reach the log in page, it would hibernate.
one other piece of information, my battery doesn’t charge. I receive the message that my laptop is plugged in but not charging. I’m not sure if that is what is causing the issue. My battery has not been charging for two months and this didn’t happen before.
EmanuelCanHelp
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13 Posts
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August 22nd, 2021 15:00
Try this fix. This was my experience.
Laptop will randomly shut down and power on again to black screen then off again and indicate CMOS time/date was reset. After changing the Thermal Compound to prevent overheating and weeks of troubleshooting this error, I finally discovered that it is in fact an error that has to do with the newer and newest Intel HD 620 Display Driver. I discovered this by disabling the driver (most recent version from the Dell website) and noticed that the computer would stay on with no shutdowns no matter how many windows open or CPU taxing applications running. If you are experiencing this problem with the Inspiron 17-7779 or any of the 17-7000 series Dell laptops that use Intel HD 620 Graphics, give this driver a try. Confirmed working on the Dell Inspiron 17-7779 with absolutely no shutdowns.
Here is the link to the working driver and I've posted a pic below for reference as well.
gfx_win10_64_26.20.100.7324 - CONFIRMED WORKING DRIVER
https://www.intel.com/content/www/us/en/download/19522/intel-hd-graphics-driver-for-windows-10-64-bit-for-nuc8v7pn-nuc8v5pn-nuc8i3pn-for-windows-server-2019-and-windows-10-iot-enterprise.html