Inspiron 3493, webcam not found

Question

Hey,

I just got a new Dell Inspiron 3493 via Amazon (not Dell). I found that my camera app is not working. The app reported an error 'we can't find your camera' (error code - 0xA00F4244,NoCameraAreAttached>).

On checking the Device Manager, I was unable to find any driver information related to camera or imaging devices.

Kindly help me with the same. it is essential for my day-to-day business activities.

-Paul

DELL-Cares · Accepted Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

Update November 17, 2020 = A DELL-Cares agent setup a SR (Service Request) repair.

Cookshs · Answer

I am having the exact same issue, how might I resolve it and gain use of my camera again?

XPS_Man · Answer

Start with Checking if Camera is enabled in BIOS

Reboot to BIOS (F2) > System configuration > Scroll down and Ensure Camera is enabled.

Check under Device manager > Camera

Device manager > Imaging Devices

If Camera is not listed there check if any of the devices are showing under other Devices or yellow exclamation mark.

If yes there are not camera drivers for this model.

You will have to reinstall Chipset, Intel management interface drivers.

bushraaaa · Answer

@DELL-Cares​ I'm having the exact same issue with my camera, What should I do?

Inspiron

Inspiron 3493, webcam not found

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