2 Intern
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31 Posts
0
1051
October 1st, 2021 10:00
Inspiron 3501 USB type C
Hi,
I have recently purchased an Inspiron 3501 with the following configuration:
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
1TB SSD
16GB RAM
Intel Iris Xe Graphics
NVIDIA GeForce MX330
My issue is that my Laptop has a USB-type C port but recognizes almost nothing. I tried connecting devices to it by every possible means but no luck.
Any help regarding this would be much appreciated.
Thanks!
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XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
0
October 2nd, 2021 06:00
Machine is brand new contact Dell for part refund/replacement.
Does the machine make any sound or notification when something is plugged in
Device manager has any devices with yellow marks, any changes in device manage when something is plugged in
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
0
October 7th, 2021 06:00
@Hansana Adhikari
Machine is Brand new
Do not waste time troubleshooting
Backup any important data prior this step
This step will need an active internet connection
F12 > Support Assist OS Recovery > Skip > RESET > RESET and update.
This will wipe out factory installed operating system and download a new copy from Dell.
If this step doesn't fix the issue, contact Dell for Motherboard replacement.
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
1
October 1st, 2021 11:00
This port is meant for Data Devices only. Doesn't support Video, monitors
What are you trying to plug
Hansana Adhikari
2 Intern
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31 Posts
0
October 1st, 2021 19:00
Hey!
I tried to connect an HDD and a Samsung Galaxy, but neither of them got detected by the PC.
Hansana Adhikari
2 Intern
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31 Posts
0
October 2nd, 2021 08:00
No DM doesn't have any drivers marked with a yellow error symbol and also it makes a sound when some external device is plugged.
I have contacted DELL via WhatsApp and I think they are working on a service request.
And also I have uninstalled all the USB drivers and restarted the computer as well to reinstall the drivers but that didn't help me either. I think I have done all the possible troubleshooting steps.
Hansana Adhikari
2 Intern
•
31 Posts
0
October 7th, 2021 09:00
Thank you very much!
I have already asked them for MB replacement and the ETA of it is on the 28th of October. Will wait and see.