Inspiron 3583 Display driver

Question

I have a new Inspiron 3583 laptop and went to Dell web page in order to get the latest updates for drivers and utilities. I used the service tag to find appropriate drivers. However, after updating Intel UHD Graphics Driver to Version: 26.20.100.7463, A02 (Last Updated Date: 06 Jan 2020, File Name: Intel-UHD-Graphics-Driver_MN56X_WIN_26.20.100.7463_A02.EXE) the laptop is freezing constantly in several minutes after the boot (mouse pointer is not moving, the laptop is not responsive and can be rebooted only by long holding the power button). Unfortunately, I didn't create a restore point. I tried to install several previous versions of the same driver from Dell web page as well as from the Intel page, but the issue is the same.

It is running without problems when I completely uninstalled all drivers, so the device is seen as Microsoft Basic Display Adapter, however, the screen brightness can not be adjusted which is annoying on the bright sun / in the night.
Is there any version of the display driver which is working fine?

The hardware id for the display driver is
PCI\VEN_8086&DEV_3EA0&SUBSYS_08CA1028&REV_02

mha02 · Accepted Answer

The solution is:

1. Go Control panel -> Hardware and Sound -> power options -> Change power plan settengs -> Change advanced power settings -> PCI express -> Link state power management

2. Change it to OFF both for battery and power adapter

3. Repeat for any power plans that in the use.

I am not sure why problem surfaces after installing GPU driver but this setting change totally eliminates it.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

DELL-Jesse L · Answer

mha02,

Please run the ePSA diags on the system to verify the hardware is working properly.

Running the ePSA diagnostics
Steps

1.Turn on your computer.
https://dell.to/2ZoMVpV the computer boots, press the F12 key as the Dell logo appears.
3.On the boot menu screen, select the Diagnostics option.
https://dell.to/38Pvouf the arrow at the bottom left corner.
Diagnostics front page is displayed.

https://dell.to/2CuQv96 the arrow in the lower-right corner to go to the page listing.
The items detected are listed.

https://dell.to/2Onipqi run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
https://dell.to/3emwM8F the device from the left pane and click Run Tests.
8.If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

DELL-Jesse L · Answer

mha02,   Have you ran the ePSA diags and if so, what were the results? Let us know.

mha02 · Answer

I run the tests, however it doesn't shot any errors.

mha02 · Answer

Max CPU temperature was 89 degrees. Is it possible that the problem is with the thermal paste on CPU/GPU block?

Inspiron

Inspiron 3583 Display driver

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