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3772
September 21st, 2019 14:00
Inspiron 5570, error code 2000-0161, #2
Arahant jain
Dell Inspiron 5570
Service tag:
Error code: 0161
Validation code: 71072
"Hard drive error"
What should I do?
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Dell-RonnieR
40 Posts
0
September 23rd, 2019 13:00
Hi !
Thank you for writing in.
Please drop me a private message and I'll follow through on the current progress on the case.
PDGac
4 Posts
0
January 30th, 2021 11:00
I have the same problem.
How to solve it?
ejn63
10 Elder
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30.8K Posts
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January 30th, 2021 12:00
That error means a faulty solid state drive. If the system is under warranty, record the validation code and contact Dell support for a replacement. If it's out of warranty, you'll need a new M.2 2280 SSD (the system will take either the faster NVMe or slower SATA type).
PDGac
4 Posts
0
January 31st, 2021 07:00
I am out of a warranty. And ironically, it is 3 years and 2weeks after I bought it.
So, even the extended warranty would not cover it.
I removed the Optane drive in the hope I will be able to access my data without it. I only get "No bootable drive found".
I checked both UEFI and Legacy Boot Sequence. Is there any way to remove Optane from the loop?
ejn63
10 Elder
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30.8K Posts
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January 31st, 2021 08:00
It has to be deactivated from under Windows first - meaning you cannot, if the system won't boot. That said, though the system won't boot, the data should still be on your hard drive -- and that being the case, removing the drive and mounting it in an external enclosure should allow access using a working system.