Inspiron 5584 - Wrong Touchpad Driver ?

Hi @Anonymous :

Thanks for your response, but I'd rather not troubleshoot my problem trying to wake my laptop from Sleep mode with my touch pad in this thread. It's a minor annoyance, since I discovered that pressing the Windows logo key on my keyboard will wake my laptop.

I've already sent about 30 PMs to DELL-Cares over the past month (Support Ticket 3999454) and have told them multiple times that a) I don't use a USB mouse or have any other USB-connected device attached to my laptop, and that b) swiping my touch pad does not wake my computer from Sleep mode regardless of whether the Enable USB Wake Support setting is turned ON or OFF in my BIOS. I've already told DELL-Cares I'm not going to waste any more time answering the same questions over and over again if the support reps aren't going to read my previous replies for that support ticket or address ongoing concerns I have about the current state of several of my hardware drivers (touch pad, Toshiba SSD, Goodix Fingerprint Reader, etc.)

For now, I'd just like to know if it's normal that Device Manager shows that I have a generic Microsoft v10.0.18362.175 driver (dated 21-Jun-2006) for my HID-compliant Touch Pad when Dell Update shows that I have the latest Intel HID Event Filter Driver v2.2.1.375 (Package 9FT4R, rel. 19-Feb-2019) installed and that no updates are currently available for my system. I've started this thread in the hope that another Inspiron 5584 / Win 10 user will be able to tell me the version number of their own touch pad driver in Device Manager.
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64-bit Win 10 Pro v1909 build 18363.592 * Firefox ESR v68.4.2 * Windows Defender v4.18.2001.7 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

One other driver you might check that may help, Intel IO driver, from what you're saying your trackpad has listed a  precision HID device so the correct driver would be the windows driver. So I suspect that the trackpad swipe may not be listed as a way to wake up your notebook from sleep you might check all your windows settings for your trackpad

Hi,
Thanks for keeping us informed. Could you right-click on the HID-compliant touchpad and then click on uninstall? Restart the system and then check the driver version.
Regards,
Mausam

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@Clintlgm wrote:

One other driver you might check that may help, Intel IO driver, from what you're saying your trackpad has listed a  precision HID device so the correct driver would be the windows driver...

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Hi Clintlgm:

Thanks for the additional info. I checked today and the Dell Update UWP Application v.3.1.0 (System Information) and Windows Device Manager both show I already have the latest Intel Serial IO Driver (Package M31NN, v30.100.1841.2) currently listed on the support page <here> for my Inspiron 5584 service tag.

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64-bit Win 10 Pro v1909 build 18363.592 * Firefox ESR v68.5.0 * Windows Defender v4.18.2001.7 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@DELL-Cares wrote:

Hi, Thanks for keeping us informed. Could you right-click on the HID-compliant touchpad and then click on uninstall? Restart the system and then check the driver version.  Regards, Mausam.

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Hi Mausam:

At the moment I have the Local Group Policy Editor (gpedit.msc) of my Win 10 Pro v1909 OS configured to prevent Windows Update from installing device drivers (Computer Configuration | Administrative Templates | Windows Components | Windows Update | Do Not Include Drivers with Windows Update | ENABLED) while I'm trying to troubleshoot some other problems on my computer so I'd rather not uninstall the HID-compliant touchpad in Device Manager and re-boot right now just to see what happens. I'd rather have a glitchy touchpad than no a non-functional touchpad if something goes wrong.

After reading Clintlgm 's 10-Feb-2020 post <here> I confirmed I have a precision touchpad, and the How-To Geek article What Is a “Precision Touchpad” on Windows PCs? explains how these touchpads don't require a hardware driver to interpret taps, swipes and other gestures like "traditional" touchpads from companies like Synaptics, etc. That would also explain why I see the message "No driver files are required or have been loaded for the device" when I check the Driver Details in Device Manager.

I've never owned a laptop that couldn't be taken out of Sleep mode by swiping or tapping the touchpad (and I've used various Dell business laptops at work in the past) but perhaps Clintlgm is correct that the precision touchpad on my Inspiron 5584 doesn't have this capability. If that's true then DELL-Cares has wasted hours of my time trying to fix an unfixable problem.

I'm more concerned about the sleep / hibernate problems I've described in my thread Inspiron 15 5584 Wakes After 180 Min of Sleep (ACPI Wake Alarm) so I think I'll go back to trying to troubleshoot that issue for now (I opened a support ticket several weeks ago and DELL-Cares has told me they'll contact me privately if Dell's product development team ever finds a solution).  I've already discovered that my system wakes with an ACPI Wake Alarm (and starts draining my battery) after 180 min of idle time when my Dell power plan tries to switch from Sleep mode to Hibernate mode, and I posted a new question in that thread today about the drivers for my Toshiba NVMe SSD just in case that's part of the problem.
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64-bit Win 10 Pro v1909 build 18363.592 * Firefox ESR v68.5.0 * Windows Defender v4.18.2001.7 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620