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May 3rd, 2024 05:25

Inspiron 7630 blue screen, error code: DRIVER_POWER_STATE_FAILUE

Hello genius,

My laptop is Inspiron 16 plus 7630 and I keep everything original except only upgrade system from Win11 home to Win11 Pro.

Since I used this laptop, it's always blue screen and touch pad no any response. The error code is: DRIVER_POWER_STATE_FAILUE.

I update all driver and bios to the newest.

Can anyone help me to fix this problem? Thank you.

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16.8K Posts

May 3rd, 2024 08:24

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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