How to arrange an 'Out of Warranty' repair on your Dell System

Summary: This article is aimed at providing some useful tips and guidance on arranging an 'out of warranty' repair for your Dell system.

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Symptoms

This article is aimed at providing some useful tips and guidance on arranging an 'out of warranty' repair for your Dell system.
Some of the steps and available procedures regarding repair may vary depending on the country and support region.
Please also check your available warranty and status of your system warranty before proceeding using the steps below.


 

 

You can check your current warranty status online on the Dell Support website. See How to Find Warranty Status and Information  for info on checking your system warranty. If the warranty has expired you have a couple of options available for future support.

 

Extended Warranty: Your warranty can be extended online see How to Find Warranty Status and Information 

Accidental Damage (Complete Care) Service: covers repair and replacement for system damage not covered under your base warranty. You can check your warranty cover status on the Dell Support Website. 

Out of warranty repair process:

  1. System failure / issue identified

  2. Check warranty status on the Dell support site (see warranty status guide above)

  3. If out of warranty -> contact Dell Technical Support

  4. The technician will diagnose the fault over the phone and provide a quote if requested. (see the chargeable repair guide below)

  5. If looking to proceed with quote reply to the quote acknowledging your acceptance

  6. Payment method processed

  7. Repair call booked on acceptance of payment 

 

 

Chargeable Repair:

On contacting Dell to arrange a repair you will be asked for the below information before a quote can be arranged.

  • Service Tag or Express Service Code of the damaged system

  • Contact Information (Name, Telephone, E-mail etc)

  • Description of the damage. (Where possible pictures of the damage)

  • Billing Address

  • Shipping Address - (Parts or Engineer Service)
     

 

If possible please have your Customer Number available as this will help identify the correct account to bill to if your company has multiple open accounts with Dell. 

(Customer numbers usually starts with country code and then numerical value e.g.: GBXXXXXXX for the UK)
 
The customer number can be found on your Dell invoice or by contacting your Account Manager. 
 

Cause of Failure Examples: (Damage)

  • Liquid Spillage

  • Drops, Falls and other collisions

  • Electrical Surge

  • Fire Damage

  • Cracks, dents or bent components

 

The technical support representative will advise the most cost effective solution for repair, this can sometimes include 'Collect and Return' services if available in your location. This can often be the best repair option for liquid damage or cases where multiple parts may be required and the full extent of damage can not easily be diagnosed.
 

SLN284409_en_US__1icon Note: Collect and Return Service (CAR): This is a process whereby the system is collected and taken off-site for diagnosis, repair and testing before being returned to the customer.

This service may not be available in some countries or warranty offerings, please check with your local support for more information

 

  • What if my company has a credit account with Dell?

    If you have a valid credit account with Dell we can accept payment via a Purchase Order reference. (PO) We can then use this as acceptance from you or your business that you are happy for your companies credit account to be debited the repair amount.

  • Can I reinstate my expired warranty?

    Yes, you can add further warranty to an 'out of warranty' system. Please be aware that you may be charged a reinstatement fee, also the warranty may be backdated to the end of the expiration date of the previous warranty period depending on the age of the system and warranty length.

  • What if the service does not require any physical parts?

    The option of paying a fee for technical assistance without parts is available. For example issues like BIOS password resets, part number queries etc. If the same issue is reported within 30 days no further charge will be requested.

  • Can I pay for repair by cheque or BACS/Wire transfer?

    Quotes include instructions on how to pay by cheques (although this can delay the repair process)

  • What if I purchased my system through a reseller?

    Be aware that if the system was purchased through a reseller you will need to confirm ownership of the system before any repair can be arranged. Also be cautious that the correct account is being billed and not the company that sold the system to you.

 

If you require further assistance, please contact Technical Support

 

  Contact Us  
Resolution

 
SLN284409_en_US__2image(13480)  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
SLN284409_en_US__3icon Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

 


Article Properties


Affected Product

Dell Canvas 27, FX100 Remote Access Device, Precision 210, Precision 220, Precision 3240 Compact, Precision 330, Precision 340, Precision 3430 Small Form Factor, Precision 3431, Precision 3440 Small Form Factor, Precision 350, Precision 360, Precision 3630 Tower, Precision 3640 Tower, Precision 370, Precision 380, Precision 390, Precision 3930 Rack, Precision 400, Precision 410, Precision 420, Precision 450, Precision 470, Precision 490, Precision 530, Precision 5720 AIO, Precision 5820 Tower, Precision 610, Precision 620, Precision 650, Precision 670, Precision 690, Precision 7820 Tower, Precision 7920 Tower, Precision 7920 Rack, Precision R5400, Precision R5500, Precision R7610, Precision Rack 7910, Precision T1500, Precision T1600, Precision T1650, Precision T1700, Precision T3400, Dell Precision Tower 3420, Precision T3500, Precision T3600, Precision T3610, Dell Precision Tower 3620, Precision T5400, Precision T5500, Precision T5600, Precision T5610, Precision Tower 5810, Precision T7400, Precision T7500, Precision T7600, Precision T7610, Dell Precision Tower 7810, Precision Tower 7910, Dell Hybrid Client, Wyse 1010 zero client, Latitude E7270 mobile thin client, Latitude 3460 mobile thin client, Wyse 3010 Thin Clients/T10/T50/T00X, Wyse 3020 Thin / Zero Client, Wyse 3030 Thin Client, Wyse 3030 LT Thin Client, Wyse 3040 Thin Client, Latitude 3480 mobile thin client, Wyse 5010 Thin Clients / D10D/D10DP/D90D7, Wyse 5020 Thin Client, Wyse 5040 AIO Thin Client, Wyse 5050 All-In-One, Wyse 5060 Thin Client, Wyse 5070 Thin Client, Latitude 5280 mobile thin client, Wyse 5470 All-In-One, Wyse 5470, Wyse 7020 Thin Client, Wyse 7030 PCoIP zero client, Wyse 7040 Thin Client, Wyse C Class, Wyse Cloud Client Manager/Edge Device Manager, Wyse Cloud Connect, Wyse Converter for PCs, Wyse 5010 Zero Client (Citrix) / D00DX, Wyse 1000 Series (wyse-e-class), Wyse 5030 Zero Client (VMWare) / P25, Wyse PC Extender, Wyse R Class, Wyse S Class, Wyse TCX Suite, Wyse ThinOS, Wyse V Class, Wyse Device Manager, Wyse Management Suite, Wyse X Class, Wyse ThinOS Lite (Xenith), Wyse 7010 Thin Client / Z90D7

Last Published Date

05 Dec 2020

Version

3

Article Type

Solution

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