Inspiron, CPU failure

Question

I have an Inspiron 15-3502. Yesterday, I went to turn it on but it wouldn't power on. I knew that my laptop was charged when I last shut it down. The LED indicator blinks 2 amber then 1 white. From what I found, that means there's a CPU failure but I've only had the laptop for about 2 months and it showed know indication of CPU failure beforehand. The only previous issue i had with the laptop was screen damage that I had fixed. I'm kind of freaking out over it, I don't know what to do

ejn63 · Answer

Unplug system, remove base cover and disconnect the battery. Hold the power button for 30 sec. Remove and reinstall both memory modules. Reconnect the battery and power up again - if the error persists, the CPU is indeed bad. It's not replaceable -- you'll need to replace the entire system board (the CPU is soldered to the mainboard). If that screen damage was the result of an impact or drop, chances are this won't be covered by warranty.

AdrianG001 · Answer

The error code can arise from a faulty CPU or a faulty system board.

Try a reset:

Unplug the system, disconnect the battery from the system board and hold the power button for 30 sec.

Reconnect the battery and see if the system will power up. If the problem recurs, you'll need to replace the system board (the CPU is soldered to the mainboard, so both make up a single unit you'll need to replace).

JOcean · Answer

And just to add, if the system is still under warranty and the offered suggestions do not work, call Dell tech support for service.

DELL-Cares · Answer

Hi LaurenJM, we have reached out to you over a direct message. Please reply once you are available, so we may help resolve the issue you are facing.

DELL-Cares · Answer

Hi laurenJM, we are following up to check if you can share the details requested in our last post, we will make sure you receive the necessary support in order to fix the issue. Do reach out if you need any further assistance.

Inspiron

Inspiron, CPU failure

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