Inspiron G3 15-3579, randomly freezes

I'm on the process of communication with one of their Mods/Community Engr. You can try following the previous messages in this thread and see if any of those guidelines would fix your issue. 

As for my end, the issue still persist. 

Please do share any information if by any chance you come across with a solution with this one.

Thanks

I fixed my problem by turning off Turbo Boost. Now I can FINALLY use my laptop while charging! :-)

Hi,

Where can I find the turbo boost settings?

Regards

The same thing is happening to me on my G3 - I bought it mid 2018 and it started freezing around December. It is getting more and more frequent (Happened twice writing this message) and the only way to get around it is to plug and unplug the charger or close the lid.

WHERE IS THE FIX

Maybe the fix is to sell it online. I'd even consider a Mac I'm so angry.

Hi VoyagerOne2,

I am working with boysweetpotato on this issue. I will escalate this to the product team based on the outcome.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

How to locate the service tag

Have the same problem.

Checked everything but nothing faulty was found.

reinstalled windows twice. 

It freezes when plugged in.

 *uck this laptop !

Add mine to the list. Updated BIOS a week and half ago and just had two freezes.  G3 2779.

I noticed something strange. When I perform a document scan with my scanner/printer in USB, the keyboard and the mouse start to block during the transfer. When the transfer is finished, everything works again.

I still think that the problem comes from the USB.

Thanks.

same here, bought this laptop a week ago and experiencing constantly random freezes !!!

done the bios update, graphics and everything in the dell drivers update site, still randomly freeze.

I can't believe it, I am trying out Dell laptop I buy after years ; on other products like Lenovo, not a single random freezes there in years of using on personal and pro usage.

DELL, you have to fix this !! or else, I will send back my laptop and never come to Dell again.

hi tamjord2, I've done disabling the intel turbo boost and i can see that the freeze has been gone for almost a week now, my only concern remaining is the printer and scanner. most of the time that we will connect the printer and scanner to our laptop and begin sending data it still freezes but not all the time. but there's a chance that it would freeze. I will reply back also in a DM with the Dell rep here in the community.