Issue with Touchpad I2C HID device driver

Question

I am facing an issue with the I2C HID device driver wherein it shows the below error

This device cannot start. (Code 10)

A request for the HID descriptor failed.

Due to the error, the touchpad gestures are not at all working. I have tried uninstalling, disabling the driver and restarting the laptop but still could not solve the issue. I am facing this since months now and even after allowing Dell Professionals to repair the problem, it is still there. This is very frustrating. Dell has not solved this problem and now I am not sure what should be done.

I am using Dell Inspiron 7573.

Please let me know if anyone has any inputs regarding the issue.

Thank you!

Clintlgm · Answer

Try reinstalling the Intel IO driver, download it from you Support page by Service Tag Number

To get this information you need to log on to support, enter your model number and most importantly Enter your Service Tag Number.

That will open all the hardware information on your Particular notebook, You should download and read your Service Manual there you will find out how to open your notebook

The Download section will have the drivers for your particular notebook,

AkshayR · Answer

Thank you for your reply. I tried this but still the issue.

billyjeans · Answer

hey did you end up finding a solution? because I have the same laptop and same problem right now and it seems that nothing is working.

tanvi th · Answer

please let me know if you found a solution, i have the same problem with my dell

ymna · Answer

hey did you end up finding a solution? because I have the same laptop and same problem right now and it seems that nothing is working.

Inspiron

Issue with Touchpad I2C HID device driver

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