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March 16th, 2025 18:17
Keyboard backlight stopped working.
I barely use this laptop. I just regularly update windows/firmware/BIOS etc. But recently I noticed that my backlight of my keyboard stopped working. Then, I googled for solution. Tried on BIOS settings to backlight for both 'Dim' and 'Bright' options, but I'm out of luck. Now, I've become kinda hopeless because I barely use it and I use with great care.
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ejn63
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March 16th, 2025 18:26
System model?
Inspiron 3593, 3501, etc.?
TechoGuy
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March 16th, 2025 22:26
@ejn63 It's Dell g5 5511, 11800H core i7 with Rtx 3060.
ejn63
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March 16th, 2025 22:30
Does the keyboard illuminate at power up time, and then go dark after the OS loads, or does it never illuminate at all? If it never illuminates, check the cable connection to the mainboard (service manual link below). If it does, but doesn't under Windows, it's very likely an issue with the alienware command center software.
Service manual here
https://www.dell.com/support/product-details/en-us/product/g-series-15-5511-laptop/resources/search
TechoGuy
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March 17th, 2025 18:15
@ejn63 Sorry for my late reply. No. It does not illuminate at all. I'll check the cable connection as well as ACC if there have been any issues. Then I'll give you a feedback.
TechoGuy
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March 17th, 2025 18:34
@ejn63 Can you elaborate on alienware command center software?
TechoGuy
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March 17th, 2025 18:36
@ejn63 If ACC can't solve the issue, then I will take this laptop to a technician to check if there have been any issues with the cable connection.
ejn63
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March 17th, 2025 18:38
Not all Inspiron G series support ACC -- did you have it installed before?
If not, it's not the issue - the hardware is.