keyboard

Question

I have a Dell Inspiron laptop. The keyboard will not work at all (not Microsoft, Google, apps, etc) unless I start in BIOS. I can enter BIOS by F2 or F12 and the keyboard works there, but I don't have to do anything in BIOS--I can just enter it and then exit--and then the keyboard works again! I have tried power cycling. I have updated the drivers. I have updated everything. I have tried long-pressing the right shift button. I have uninstalled the drivers and reinstalled them. I have run diagnostics in BIOS. I have updated and run tests on BIOS and dell.com, etc, etc, etc. No error codes. No nothing. Anyone have any ideas? Thanks!

DELL-Jesse L · Answer

Click here for resolving keyboard issues with your laptop.

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wksmithfamily · Answer

There is no debris.

There are no external plug-ins.

Keyboard works if I start-up in BIOS. I don't have to do anything in BIOS, just enter and exit and then the keyboard works.

I am updated on Windows.

I am updated on Dell Drivers and Updates.

I have removed and re-installed all keyboard drivers.

Keyboard diagnostic tests say everything is fine and no errors.

I will try troubleshooting with Dell Chat support.

Inspiron

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