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August 24th, 2025 22:15
Log in issue
Hello, I go to log into my Dell laptop and I put in my pin and it says you can’t sign in with this account. Try a different account. How do I fix this. This is the only account that I have on my laptop and I use it for work. Please help ASAP.
anne_droid
3 Apprentice
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1.2K Posts
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August 25th, 2025 07:31
Hi
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
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Quick Fixes
Restart the device: A simple restart often clears up temporary glitches that cause the PIN not to work.
Use a different sign-in option: On the login screen, select “Sign-in options,” then use your Microsoft account password if available to log in.
Resetting the PIN
From Lock Screen: Click “I forgot my PIN” under the PIN entry box. Follow the prompts to verify your identity and set a new PIN.
From Windows (if logged in with another method):
Go to Settings > Accounts > Sign-in options.
Find PIN (Windows Hello), and click “I forgot my PIN.”
Enter your password, then follow prompts to create a new PIN.
Advanced Solutions
Delete the NGC Folder (for corrupted PIN data):
Log in with an admin account, or boot into Safe Mode.
Open File Explorer and enable “Hidden items.”
Navigate to:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGCDelete the contents of the NGC folder.
Go back to Sign-in options to set up a new PIN.
Undo recent Windows Updates: If the error started after a major update, reboot into Recovery (hold Shift while clicking Restart), then navigate to Troubleshoot > Advanced options > Uninstall Updates.
Startup Repair: Boot into Recovery, choose Troubleshoot > Advanced options > Startup Repair.
Additional Help
If none of the above methods work (for example, if you cannot reset your PIN and are locked out), third-party tools or professional recovery utilities may be needed, but use these with caution and preferably as a last resort.