Unsolved
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March 25th, 2022 08:00
MS5320W Scroll Wheel Randomly Reverses Direction
I have been using this mouse for a while and recently started to reverse directions at random moments when using the scroll wheel. Has anyone else had this issue and found a fix for it?
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DELL-Cares
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March 26th, 2022 02:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
AdrianG001
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April 7th, 2022 04:00
Does this mouse have a model number on it?
Cleaned the lens on bottom of the mouse lately? You could use one of those pre-moistened LCD screen wipes. Avoid spraying solvents directly on/at the mouse. And squirt some canned air into the gaps around the sides of the scroll wheel on top of the mouse.
If you're a DIYer, you could take the screws out of bottom of mouse, disassemble it, clean things inside with the canned air, and reassemble.
Sounds like it might just be old/worn and time to be replaced...