I recently purchased an MS116P mouse from Amazon online, but I am experiencing an issue where the scroll wheel is not functioning properly. The mouse itself is recognized by my computer, and the left and right buttons work as expected, but when I attempt to use the scroll wheel, it does not respond or scroll the page. I have tried using the mouse on different devices and tested the scroll function in various applications, but the problem persists. I am unsure if this is a hardware defect or a software issue. Could you assist with troubleshooting this problem or advise on how to resolve it?
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