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January 3rd, 2023 03:00
Problem with the service center
Dell G5 15 5590
Hello
I don't know if the problem is in the right section or not
I have a laptop with a problem with the battery draining quickly and it was sent to the maintenance center in Saudi Arabia (Ensure Services) within warranty
The maintenance report was that the device had liquid damage and was not repaired
A month ago I received the device with another problem that it does not work without a charger
When contacting the maintenance center, they refused to fix it
Please help me
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confuseduser43
4 Apprentice
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591 Posts
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January 6th, 2023 02:00
Hello,
Liquid damage is never covered by the standard warranty unless you have the accidental damage insurance so that is normal and if you want to have that repaired it is going to cost money nothing you can do about that.If the servicecenter is blaming you for liquid damage while you are innocent that's another thing in this case get in touch with dell.
Regarding the other issue that the device does not work without the charger you can run ePSA when the device starts at the dell logo start pressing F12 multiple times to access the onetime bootmenu and choice diagnostics run the extended tests does it give you any errors ?.