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1 Rookie

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25 Posts

298

June 12th, 2023 17:00

problem with wireless signal 14z 5423

I've been having a problem with my wireless signal. 14 z 5423 #1 gets 1 bar 14z 5423 #2 setting right next to it gets four. I thought maybe it was the wireless antenna so I plugged in a USB wifi thing and disabled the on board adapter.

Same problem.

Any ideas ?

11 Legend

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12.6K Posts

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69.5K Points

June 14th, 2023 04:00

After posting on the forum..I wish. More than likely it may have been a problem with the antenna connection and by checking the security of the connection you fixed it. Or alternatively it may have been a band issue or interference of some type from another source.

11 Legend

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46.4K Points

June 12th, 2023 22:00

You can open the laptop with bad signals and visually check the antenna leads.  Make sure they have proper connection.  Loose contact may have been the reason for bad signals reception.

Update the wi-fi driver if available.

4 Apprentice

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340 Posts

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1.2K Points

June 13th, 2023 01:00

Well I will suggest you to update the wifi driver it can help you in fixing the issue.

1 Rookie

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25 Posts

June 13th, 2023 05:00

I did open it up and checked the antenna connections. They are tight. I tried to update the driver and was told mine is up to date.  Also I found I am still using the dell wireless the usb device was not working.

11 Legend

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June 13th, 2023 05:00

Have you tried making sure that the USB adapter drivers have been installed and then disable the Dell adapter in Device Manager.

1 Rookie

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25 Posts

June 14th, 2023 04:00

I was going to work on that but this morning I am getting 4 bars with the Dell adapter. Do these things just fix themselves after posting on this forum?

1 Rookie

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25 Posts

June 14th, 2023 10:00

Thanks to all for your help

11 Legend

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June 14th, 2023 13:00

Happy to help out!

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