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GoosesDad

1 Message

827

May 15th, 2020 06:00

Problems watching videos

I have a Dell 7490 Laptop and have a problem watching videos on Amazon Prime. Using Microsoft Edge browser, I get the dreaded 7031 error code from Amazon, and on occasion I am able to get audio, but no video. Using Google Chrome browser, I get the 7031 error code all the time. Using Internet Explorer, there are no problems what so ever, all videos play perfectly. I can open and play youtube videos on all three browsers with no issues. I have ensured all three browser software downloads and Windows are up to date. Can anyone provide a solution?

AdrianG001

6 Operator

 • 

4K Posts

May 16th, 2020 07:00

  • Close and re-open the Prime Video app.
  • Restart your device.
  • Ensure that your device or web browser has the latest updates.
  • Ensure that any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content).
  • Pause other Internet activity – especially if other devices are using the network at the same time.
  • Check your Internet connection.
  • If you are able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for steps on how to do this.
  • If you are attempting to control a device using Alexa, try to unpair then re-pair the device in the Alexa app.
  • Disable any VPN or proxy servers.

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