8 Posts
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905
June 21st, 2021 11:00
Rumble Noise At Startup
My computer has recently begun experiencing a rumble noise at startup. It lasts for 7-10 seconds, then does not recur until the next cold startup. There do not appear to be any operational problems.
Device name Inspiron 5755
Processor AMD A8-7410 APU with AMD Radeon R5 Graphics 2.20 GHz
Installed RAM 12.0 GB (10.9 GB usable)
Device ID 75B20843-89CE-43D3-8B3A-F90E89A01155
Product ID 00325-80561-81464-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
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LSUFAN51
6 Operator
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June 25th, 2021 05:00
Please run Dell ePSA Preboot Diagnostic again. This time please write down the error codes and post here.
After all tests finished, click on Events logs to view all past error codes.
Lastly, watch the videos below, hopefully this will be a help to you.
ePSA Pre-boot System Assessment Dell (Official Dell Tech Support) - UPDATED - YouTube
ePSA Pre Boot System Assessment Dell Overview (Official Dell Tech Support) - YouTube
ejn63
12 Elder
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June 21st, 2021 12:00
The only two devices in the system with moving parts are the fan or the hard drive.
It's either the drive spinning up, or the fan spinning up.
Check the fans for dust buildup -- just a little can cause them to be less than balanced, and rumble.
MTColeman1
8 Posts
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June 21st, 2021 12:00
ejn63
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June 23rd, 2021 06:00
No, not necessarily. The drive does spin at somewhere between 5400 and 7200 rpm -- it will vibrate to some extent. If it's objectionable, replace it with a solid state drive, which will be silent in operation.
MTColeman1
8 Posts
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June 23rd, 2021 06:00
I have found that the start up rumble is from the hard drive. Does this indicate impending failure of the hard drive?
MTColeman1
8 Posts
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June 23rd, 2021 07:00
The rumble is not objectionable. I am concerned because it just started last week. Is there a diagnostic tool I can use to make sure the drive is not going to fail?
ejn63
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June 23rd, 2021 08:00
Yes. F12 at powerup will get you into the Dell diagnostics -- run an extended test on the hard drive after the quick tests run, and always keep current backups -- there are two types of drives: those that have failed, and those that will.
MTColeman1
8 Posts
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June 24th, 2021 13:00
The quick test found two errors, It did not identify the errors, nor offer an option to repair them. After the Quick Test an extended diagnostic test was not offered. I did not see any menus or buttons that would allow me to navigate beyond the initial diagnostic screen.
ejn63
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June 24th, 2021 14:00
The Dell diagnostics (NOT the support assist) will always return numeric errors - 2000-0142, etc. Is that what you ran?
These run outside of Windows - not under Windows.
ejn63
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June 24th, 2021 15:00
If it had been a hard drive error, you would have seen something like 2000-0142. If you didn't, it sounds like the drive passed its test.
If the noise worsens, and you're in warranty, call Dell; out of warranty, replace the hard drive with a 2.5" SATA SSD, which will run silently.
MTColeman1
8 Posts
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June 24th, 2021 15:00
The only message I received after the Quick Test was "Two Errors Found". There was no description of the errors nor an option to repair them.
MTColeman1
8 Posts
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June 24th, 2021 15:00
I ran the diagnostic that came up after I pressed F12 at startup.
MTColeman1
8 Posts
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June 25th, 2021 12:00
Thanks for the video links, they helped me find that little arrow in the lower right corner.. I ran the advanced test process on the hard drive, it passed all tests. I can tolerate the noise at start up, now that know there are no problems. I appreciate all of your help!