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30 Posts


September 22nd, 2020 15:00

Screen Black After Dell Logo

Hello Dell,

When I start my laptop, screen goes black after dell logo. F2 and F12 nothing key works only screen black


September 27th, 2020 09:00



Finally I solved my solution

I tried to downgrade bios version and finally got success.

Now, access Bios and Boot Menu and reinstall windows again

1 Message

August 15th, 2023 13:30

I had the same problem and i followed this video and then on the boot i pressed f12 it showed me option to press f5 to run diagnostics when i pressed it the pc rebooted and got back to working normally.

Community Manager


2.2K Posts

August 4th, 2023 22:00

Helpful video:


4 Operator


4K Posts

September 23rd, 2020 04:00

This seems to be an issue with the Windows OS. Has there been any recent software changes made like installing a new game, application or Windows updates?


Restart the computer & tap F2 to get into BIOS & set BIOS to defaults.


If the system still does not boot, try a system reset. When you see the Dell logo power off the computer using the power button. Turn it back on & power off again using the power button when you see the Dell logo. Try this for 3-4 times &the system enter the advanced repair options where you can reset the system back to factory settings.


Please note- There are chances that you may lose all data.

September 24th, 2020 04:00

No response still system shows black after dell logo, even recover bios but no response 

4 Operator


6.2K Posts

September 24th, 2020 05:00

Welcome to the Dell Community @Handsome Devil 

Try holding down the " D " key and power-on.

Does it cycle through the Display Test???

To better assist you, the members would need the exact model number of your laptop/desktop???

Identify your Dell:

Best regards,



September 24th, 2020 22:00

its working perfectly but i am facing only black screen issue after dell logo and F2 Bios and F12 Boot Menu function not work still black screen.




September 25th, 2020 04:00

Display test working perfectly but i am facing only black screen issue after dell logo and F2 Bios and F12 Boot Menu function not work still black screen.

3 Posts

December 16th, 2020 11:00

Hi dear , 

good evening @Handsome @U2CAMEB4ME @AdrianG001 ,

can you please write me in details how you solved the issue, I’m facing same problem , even (cntrl +alt+ delete) isn’t responding!

I mean can you write me the steps of how to downgrade bios and how to enter boot menu please sir 🥺 


best regards 

January 4th, 2021 08:00

Steps to down grading BIOS with a black screen... yes please!

1 Message

September 1st, 2021 20:00

I actually have the same problem but it’s a bit different. My desktop was fine when I had to left to get groceries, but I found out my brother had tampered with it when I got home. My dell computer is a bit old, however the computer is stuck on a black screen when i turn it on. The dell loading screen appears, but after it loads it is stuck on a black screen, with a white underscore flickering as though I should be able to type something, but when I try to click a key, it makes a beeping sound.

11 Posts

September 16th, 2021 20:00

How to downgrade bios through black screen?


November 15th, 2021 15:00

i'm actually unable to reach BIOS as well, as I turn my computer on, it gives me the dell logo, and when I try to boot into BIOS by either F2 or F12 keys, it shows me the 'loading BIOS' and the bar on the screen and turns off 

2 Posts

March 3rd, 2022 07:00

How can I downgrade bios version

Community Manager


2.2K Posts

March 11th, 2022 11:00

Depending on the system model, this article (How to Recover the BIOS on a Dell Computer or Tablet)  might help. 

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