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Service Tag warranty region mismatch with first-purchase region
The Dell G15 5515 I owned having an
...
but the region where the device's warranty is registered is in India...
Meanwhile here is the order is a Vietnamese, and the place where laptop located is also an Vietnamese. Now the warranty region mismatched with the purchase region and now what should you do with? Dell? Could you move that pinned registered warranty region into Vietnam?
sk.y
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March 21st, 2022 06:00
Recently, I had initated the warranty transfer.
Given Dell and written the only something about the old owner: Company: TGDD, Zipcode: random [the Socialist Republic of Vietnam dosen't have an zipcode system so a random number have been inputed.]
Then for the new owner say all the infos about me: Binh Thuan, Vietnam, the phone number...
One day later then there's none: the Indian support notification as found on the first post date, removed.
More details, click on, this is done.
ejn63
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March 20th, 2022 04:00
Contact your seller for information on the system history. You will at minimum need the current registered seller/owner's information.
Then initiate a warranty transfer:
https://www.dell.com/support/assets-transfer/en-us
Note: while transferring a service tag with the owner's information is doable, whether or not the warranty will transfer depends on what warranty the system has. If it's a basic 12 month standard warranty or the system is not sold in Vietnam, it will not and would need to be returned to India for service or repair.
Chino de Oro
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March 20th, 2022 16:00
If Google translated their site correctly, the seller provides 12 months warranty. If your device has issues, bring it to one of their locations for technical supports.
DELL-Cares
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March 21st, 2022 06:00
Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution.
sk.y
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March 21st, 2022 07:00
Negative.
While they could say 12 months [1 year, or ETA 365 days,] then the Dell SupportAssist says: about 416 ~ 505 days (exceeding 51 ~ 141 days) from the purchase date (Dec. 15 2021 - the shipping date where the device is unboxed was January 30.)
From the January 30 they would to say: Jan 29 2023.
Then from the Jan 29 where they could say "warranty ended," then the Dell (hence YOU) belike "If the warranty ended, don't worry: you still have your 74 days to seize for the warranty. But only for us, not the seller."
The seller have their calculations error rate become 5 days. But with this instance:
... there's 2 basic warranty from about Dec 15 '21 to Feb 4 '23 and then the same only Premium and lastly the another Premium ...but from the Feb 5 to May 4 '23. [meaning additional 2 months]
Are they (the seller) are f*ing having a massive warranty time errors??? There's could be the time to expect the day where I could about to buy another Dell Inspiron/G-series from Shopee Mall and to see how TGDD could be calculating wrong timings....
And finally, hey TGDD, next time, please make sure you must verify the warranty won't had their seal damaged and themself being unboxed - or avoid testing the device away before putting into sale, right? If you damaged the warranty's seal, then please be familiar with the time calculator when expecting the sale: once the warranty is activated, Dell will give you a date to decide where the warranty would ended.