Hi,

I woke up to my Inspiron 15 3565 laptop this morning with an infinitely spinning circle on a black screen.

I tried hard pressing the power button to restart a few times, which brought up the Support Assist screen which found no problems but it still won't start. I don't seem to be able to find a safe mode startup option while pressing F12 so I don't know what to do.

I have googled for solutions but the posts I read refer to the Recovery screen which doesn't come up on my laptop? Instead I keep getting the Dell SupportAssist.

Can anyone please help.